Heydi Hernandez
Fredericksburg,VA
Summary
Recent Certified Medical Assistant (CCMA) with entry-level clinical experience and a strong background in customer service and team support. Skilled in patient care, administrative duties, and CPR-certified. Bilingual (English/Spanish) with proven communication and problem-solving skills. Dedicated to providing quality healthcare support and ensuring positive patient experiences.
Overview
5
5
years of professional experience
Work History
Assembler
MCDEAN
Fredericksburg, VA
06.2025 - Current
- - Assemble components and materials according to technical specifications.
- - Follow detailed instructions and blueprints to ensure accuracy and quality.
- - Inspect finished products to verify compliance with safety and quality standards.
- - Collaborate with team members to meet production goals and deadlines.
Assistant General Manager
Popeyes Louisiana Kitchen
Fredericksburg, VA
08.2020 - 06.2025
- - Oversaw daily store operations, ensuring cleanliness, organization, and productivity.
- - Provided exceptional customer service, handled complaints, and resolved service issues.
- - Trained and supervised staff to maintain high performance and morale.
- - Developed and implemented sales strategies that improved service efficiency.
- - Managed inventory control and enforced company policies and procedures.
Education
High School Diploma / GED - undefined
Chancellor High School
01.2021
Certified Clinical Medical Assistant - Healthcare
Tu Family Clinic Training Center
Woodbridge, VASkills
- - Certified Medical Assistant (CCMA)
- - CPR & First Aid Certified
- - Patient Care & Administrative Support
- - Medical Terminology
- - Customer Service & Communication
- - Personnel Management
- - Leadership & Team Training
- - Conflict Resolution
- - Bilingual: English & Spanish
- - Time Management
- Problem-solving
- Attention to detail
- Workplace safety
- Assembly and production
- Repetitive work
- Time management
- Quality assurance
- Basic math
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assembler
MCDEAN
06.2025 - Current
Assistant General Manager
Popeyes Louisiana Kitchen
08.2020 - 06.2025
High School Diploma / GED - undefined
Chancellor High School
Certified Clinical Medical Assistant - Healthcare
Tu Family Clinic Training Center