Heylan Salih

• Cross-trained to support both front desk and clinical operations in high-volume urgent care setting
• Verify insurance, register new patients, check patients in/out, and manage intake documentation
• Obtain and accurately document vital signs and patient histories in EMR
• Prepare patients for examinations and assist providers with in-office procedures within MA scope
• Maintain clean, organized exam rooms following infection control protocols
• Support office workflow to ensure efficient patient flow
• Train and onboard new staff members in both front and back office procedures

• Assisted providers with clinical tasks and patient preparation
• Performed in-house diagnostic testing including rapid strep, influenza, COVID testing, urinalysis, and other point-of-care testing
• Prepared and processed specimens for external laboratory send-out
• Maintained accurate documentation of lab results in EMR
• Ensured proper specimen handling, labeling, and chain of custody
• Supported smooth clinic workflow in fast-paced environment