Hezekiah Bowden
Whiteville,TN
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
Bolivar , TN
05.2022 - Current
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Managed inventory levels to ensure availability of products for customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Education
High School Diploma -
Central High School
Bolivar, TN05-2022
Some College (No Degree) - Computer And Information Systems Security
Tennessee College of Applied Technology - Whiteville
Whiteville, TNSkills
- Product Recommendations
- Stock replenishment
- Product Rotation
- Customer Engagement
- Order Accuracy
- Shelf Stocking
- Upselling strategies
- Remote Support
- Computer configurations
- Customer Service
- Software Installation
- System Upgrades
Timeline
Online Grocery Associate
Walmart
05.2022 - Current
High School Diploma -
Central High School
Some College (No Degree) - Computer And Information Systems Security
Tennessee College of Applied Technology - Whiteville