Jenna Otis-Ryan
Little Falls,NJ
Summary
Dedicated professional with extensive experience in high-volume, people-centered environments, providing exceptional clerical and operational support. Demonstrated ability to manage diverse daily tasks independently while maintaining a friendly and approachable demeanor. Quick learner with a strong adaptability to new systems and operational processes. Proven track record of sound judgment in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Server/Manager
The Falls Kitchen
Little Falls, USA
11.2016 - Current
- Delivered exceptional service to guests including promptness, friendliness and fast service
- Acquired a consistent basis of regular customers
- Abundant knowledge of the menu
- Effectively communicated with kitchen about customers food allergies, dietary restrictions, and special requests
- Trained new employees to meet guests expectations, taught safety precaution and proper food handling
- Resolved issues promptly with utmost respect for customers
- Skillfully anticipated and handled guests service needs
- Answered customers' questions, recommended items, and recorded order information.
Education
B.A. - Psychology
Montclair State University
Montclair, NJ05.2023
A.A. - Psychology
Passaic County Community College
Wanaque, NJ05.2020
Skills
- Problem solving
- Flexibility and adaptability
- Team Training
- Emotional intelligence
- Team collaboration
- Leadership skills
- Optimism and positivity
- Time management
- Attention to detail
- Active listening
- Food safety standards
- Customer relationship management
- Quality assurance
- Team leadership
- Conflict resolution
- Effective communication
- Customer service
Languages
- English
- Some Spanish
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server/Manager
The Falls Kitchen
11.2016 - Current
B.A. - Psychology
Montclair State University
A.A. - Psychology
Passaic County Community College
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