Maria Chacon
Ramsey,NJ
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
6
6
years of professional experience
Work History
Server/Manager
Latour Restaurant
Ridgewood, NJ
10.2017 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Server
Mr. Crabs
Sacramento, CA
03.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Colegio Bilingual Sta Sofia
Costa RicaBachelor - HR
Universidad Latina De Costa Rica
Costa RicaSkills
- Service Delivery Management
- Relationship Building
- Database Interface and Query Software
- Equipment Maintenance and Repairs
- Problem Solving
- Anticipating Problems
- Scheduling Staff
- Investigating Complaints
- Building Maintenance
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Server
Mr. Crabs
03.2021 - 05.2022
Server/Manager
Latour Restaurant
10.2017 - Current
High School Diploma -
Colegio Bilingual Sta Sofia
Bachelor - HR
Universidad Latina De Costa Rica