JORDAN COHEN
Patchogue
Summary
Customer service representative with extensive industry experience and a proven track record of maintaining high customer satisfaction. Strong multitasking abilities in fast-paced environments, contributing to team success and operational efficiency. Results-driven with a focus on achieving both personal and organizational goals. Positive attitude and effective communication skills enhance team collaboration and customer interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lidl
Patchogue
12.2023 - Current
- Conducted tasks across multiple departments, including stocking, cashiering, and bakery operations.
- Built strong customer relationships through personalized assistance and support.
- Resolved customer complaints promptly to improve satisfaction.
- Trained new hires to uphold operational standards effectively.
Barista & Hostess
Toast
Patchogue
10.2022 - 12.2023
- Executed customer orders as barista, preparing various coffee beverages and managing takeout requests.
- Oversaw catering events as a server, coordinating setup, execution, and cleanup activities.
- Managed server, food runner, hostess, and busser duties during peak periods.
- Trained new staff on hospitality standards and procedures.
Customer Service Representative
Sams Club Pharmacy
Medford
02.2022 - 10.2022
- Directed daily bakery operations, prioritizing production efficiency, customer satisfaction, and safety compliance.
- Trained staff on daily procedures and bakery standard techniques.
- Coordinated product displays to enhance customer engagement and maximize sales potential.
- Developed and implemented new recipes to increase sales.
Barista/Chef Assistant
The Bellport
Bellport
01.2021 - 01.2022
- Managed kitchen operations and front-of-house duties, including barista, food runner, and server roles.
- Developed innovative menus and collaborated with chefs on promotional offerings.
- Supervised and trained staff in front and back-of-house operations.
- Fostered positive work environment through effective team leadership.
Education
Bachelor of Science - Biology, Neuroscience
Stony Brook University
Stony Brook, NY05-2026
Associate's Degree - Biology
Suffolk County Community College
Selden, NY05.2023
Skills
- Sales strategy development
- Effective conflict resolution
- Team leadership
- Brand market understanding
- Customer relationship building
- Operational cash management
Timeline
Customer Service Representative
Lidl
12.2023 - Current
Barista & Hostess
Toast
10.2022 - 12.2023
Customer Service Representative
Sams Club Pharmacy
02.2022 - 10.2022
Barista/Chef Assistant
The Bellport
01.2021 - 01.2022
Bachelor of Science - Biology, Neuroscience
Stony Brook University
Associate's Degree - Biology
Suffolk County Community College