Hailey Madera
New York,NY
Summary
Bilingual Administrative Assistant with strong decision-making skills and effective communication abilities across all levels of management, employees, customers, and vendors. Proficient in performing organizational tasks with a customer service focus.
Overview
5
5
years of professional experience
Work History
Bilingual Administrative Assistant
Ambulnz Health
New York, NY
12.2022 - Current
- Assisted individuals through various processes, including intake and discharge, coordinating travel, and relocations.
- Assisted Supervisor with clerical tasks, such as managing project tasks, including issuing notices and conducting interviews, adhering to established procedures and legal standards.
- Conducted exit planning and assessed eligibility for temporary status, ensuring compliance with relevant criteria.
- Performed research and verification on client profiles, addressing flagged issues promptly and coordinating with supervisors.
- Handled confidential information with discretion, maintaining compliance with privacy laws to protect sensitive data.
Relationship Banker
Bank of America
New York, NY
08.2021 - 12.2022
- Awarded with two Global Recognition Gold Awards for consistently surpassing monthly targets by opening over 80 new accounts and achieving an average deposit growth of $100,000 per month.
- Accurately and efficiently handled a wide range of financial transactions including deposits, withdrawals, payments, and currency exchanges. Demonstrated attention to detail in maintaining meticulous vault balancing and performing daily reconciliation.
- Exceeded expectations by consistently providing outstanding client service, leading to high daily satisfaction scores above 9 and fostering enduring connections.
- Managed day-to-day operations of the branch, including cash controls, security measures and regulatory compliance.
Lead Mobile Expert
T-Mobile
New York, NY
03.2019 - 08.2021
- Achieved consistent success in surpassing sales goals by skillfully managing the promotion and sale of diverse products and services, displaying a keen understanding of customer needs.
- Utilized digital tools to optimize client interactions and streamline onboarding processes.
- Swiftly resolved client concerns by recognizing potential for supplementary services and customized solutions including managing accounts and facilitating payment options.
- Demonstrated exceptional service and expertise, leading to consistently high customer satisfaction scores which underscored strong client engagement and loyalty.
Education
Bachelor of Science - Management And Leadership
Capella University
05-2023
Skills
- Information Security
- Administrative Support
- Conflict Resolution
- Project management
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Administrative Assistant
Ambulnz Health
12.2022 - Current
Relationship Banker
Bank of America
08.2021 - 12.2022
Lead Mobile Expert
T-Mobile
03.2019 - 08.2021
Bachelor of Science - Management And Leadership
Capella University
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