Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Roa

Antioch,CA

Summary

I am someone who is positive, energetic, hard working, and always wanting to learn new things. I take pride in being someone who is happy and outgoing. Creating a positive relationship with customers is one of my favorite parts of the job. Being a Floral manager during holidays like Valentine's Day and Mother's day has increased my skills in being able to work with a team of people. I am able to make decisions that are in mine and my teams best interest while under pressure. I communicate things with my team and other managers when needed.

Overview

3
3
years of professional experience

Work History

Floral Department Manager

Raley's
04.2022 - Current
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Mentored clerks, providing guidance on best practices in floral design, customer service, and sales techniques.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.

Clerk

Raley's
11.2020 - 04.2022
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

High School Diploma -

Dozier-Libbey Medical High School
Antioch
06.2018

Skills

  • Decision making
  • Communication with team members and other management
  • Goal setting
  • Working with a team
  • Quick to learn
  • Problem solving

Timeline

Floral Department Manager

Raley's
04.2022 - Current

Clerk

Raley's
11.2020 - 04.2022

High School Diploma -

Dozier-Libbey Medical High School

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Hannah Roa