Fransina Gutierrez
Toms River
Summary
Multi- talented costumer service employee, who is consistently providing excellent service. Committed providing high quality costumer care to create a positive experience. Dynamic, efficient, organized, working well over pressure, responsible, positive and friendly with costumers and coworkers.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Front Manager/Waitress Trainer/ Bartender/ Hostess
Margaritas Mexican Restaurant
Toms River
05.2020 - Current
- Managed daily restaurant operations and ensured efficient service delivery.
- Trained and supervised staff to maintain high service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Oversaw inventory management and ordered supplies as needed.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained cleanliness and organization throughout the restaurant premises.
- Collaborated with kitchen staff to streamline food preparation processes.
- Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
- Maintained accurate records of all transactions including sales, returns, exchanges.
- Supervised cashiers and provided training on proper cash handling procedures.
- Assisted in the hiring process by interviewing potential candidates for open positions.
- Implemented new initiatives designed to increase efficiency and productivity within the store's operations team.
Bartender/ Waitress
On the Border Mexican Cantina
Toms River
11.2022 - 05.2023
- Kept bar organized and clean during busy hours.
- Crafted specialty cocktails according to customer specifications.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Trained and mentored new team members in proper bar operations.
- Checked customer identification to verify age requirements for alcohol purchases.
- Developed strong working relationships with customers and staff.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Answered questions about menu selections and made recommendations.
- Assisted customers with drink menu selections based on their individual tastes and preferences.
- Arranged bottles and glasses to create attractive displays.
- Washed and wiped down prep areas, equipment, and utensils.
- Sliced and pitted fruit for garnishing drinks.
- Served snacks or food items to customers seated at bar/ tables.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Restaurant Hostess/ Waitress
Doña Julia Mexican Restaurant
Point Pleasant
10.2019 - 07.2021
- Greeted and escorted guests to tables, fostering warm welcome.
- Obtained food and drink orders using standard order pad or memorization.
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Managed closing duties such as counting money and cleaning.
- Prepared tables for guests by setting out linens and silverware.
- Delivered accurate checks and processed bill payments in POS system.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Greeted costumers at the door and escorted them to their tables or to the bar.
- Answer the phones and scheduled reservations and take orders to go for customers daily.
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.
- Pack the orders to go.
- Greeted guests, took beverage orders from the restaurant servers or directly from quests.
- Mixed alcoholic and non-alcoholic drinks, cocktails and other beverages as requested and in compliance with restaurant standards.
- Rang up all drink and food orders in the POS system, collected payment for drinks and food served, balanced all receipts and followed cash handling procedures.
- Ensured bar area was fully equipped with tools and products needed for mixing beverages and serving guests.
- Washed and sterilized glassware and kept bottles, glassware and beverage products arranged to make an attractive display.
- Stocked napkins, tea bags, silverware, glasses and other supplies.
- Seating, presenting menu, taking orders, and serving guests, following proper sequence and procedure, answering enquiries and making suggestions as appropriate.
- Serves Food & Beverage to the guests in the assigned station.
- Knowledge of the menu and services availables.
- Assistance and check the guest.
- Followed guidelines for allergy and diet concerns.
- Monitored and evaluated training activities and program effectiveness.
- Welcome guests.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- Performs opening and closing duties, as needed.
- Assists cleaning, stocking, folding silverware, etc.
Deli Counter Clerk
Midland Dairy, Liquor, Beer and Wine
Kearny
06.2017 - 10.2019
- Answering the phone and schedule reservations or orders to go.
- Knowledge about the menu and the restaurant history and culture.
- Take orders, answers questions about the menu and food.
- Sells the restaurant's food and drinks.
- Take payments.
- Communicates orders with the kitchen stuff.
- Service and cleaning tables.
- Prepare traditional drink in the morning for the restaurant.
- Make payments for supplies.
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza and coffee, using proper safety precautions and sanitary measures.
- Notified kitchen personnel of shortages and special orders.
- Brewed coffee and tea and filled containers with requested beverages.
- Washed dishes, glassware and silverware after meals.
- Accepted payment from customers and made change as necessary.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
- Organized eating, service and kitchen areas.
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper.
- Served customers in eating places that specialized in fast service and inexpensive carry-out food.
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory.
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines.
- Wrapped menu item such as sandwiches, hot entrees and desserts for serving or for takeout.
- Communicated with customers regarding orders, comments and complaints.
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment.
- Replenished foods at serving stations.
- Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms and cars.
- Collected and returned dirty dishes to kitchen for washed.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Delivered orders to kitchens and picked up and serve food when it is ready.
- Distributed food to servers.
- Prepared and deliver meals to individuals with special dietary needs.
Housekeeping Attendant
Red Roof Inn
Secaucus
10.2018 - 09.2019
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.
- Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items.
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers.
- Dusted and polished furniture and equipment.
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts.
- Sorted clothing and other articles, loaded washing machines and ironed and folded dried items.
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary.
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines.
- Kept storage areas and carts well-stocked, clean and tidy.
- Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.
- Washed dishes and cleaned kitchens, cooking utensils and silverware.
- Answered telephones and doorbells.
Education
Bachelor of Science - Architectural And Building Sciences
Sek International University
Quito, Ecuador 05.2009 - 10.2014
Skills
- Team Player
- Good Worker Under Pressure
- Mixology
- Multitasking
- Leadership
- Solve problems quickly
- Communicative
- Creative
- POS Knowledge
- Respectful
Languages
- English
- Spanish
Timeline
Bartender/ Waitress
On the Border Mexican Cantina
11.2022 - 05.2023
Front Manager/Waitress Trainer/ Bartender/ Hostess
Margaritas Mexican Restaurant
05.2020 - Current
Restaurant Hostess/ Waitress
Doña Julia Mexican Restaurant
10.2019 - 07.2021
Housekeeping Attendant
Red Roof Inn
10.2018 - 09.2019
Deli Counter Clerk
Midland Dairy, Liquor, Beer and Wine
06.2017 - 10.2019
Bachelor of Science - Architectural And Building Sciences
Sek International University
05.2009 - 10.2014