Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Isabella Barreto Xistulino

Kearny,NJ

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. More than 3 years experience in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress/hostess positions. Always ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Waitress/Hostess/Trainer

Hamburgao
08.2019 - 04.2021
  • Increased product sales by designing new menus and training employees on salesmanship
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Served high volume of tables at once and simultaneously supervised serving staff
  • Tracked seated guests and available seating using computer-based and mobile reservation software
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress/Head Hostess

Backyard Grill and Bar
07.2021 - 05.2022
  • Greeted customers, answered questions and recommended specials to increase profits
  • Communicated with kitchen staff to stay updated on item availability and customer wait times
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Waitress/Hostess/Trainer

Ninos Pizzaria
07.2022 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Harrison High School
Harrison, NJ
06.2023

Bachelor of Science - Forensic Science

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2027

Skills

  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Cleaning and Sanitizing
  • Service-Oriented
  • Team Player
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Verbal and Written Communication
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Relationship Building
  • Staff Training
  • Order Accuracy and Delivery
  • High Energy and Stamina
  • Warm and Friendly
  • Cool Under Pressure
  • Able to Lift 30 Pounds
  • Table Setting Arrangements
  • Table Bussing
  • Complex Problem-Solving
  • Guest Relations Management

Accomplishments

Promoted to manager duty due to making the place I've worked a better environment, taught very patiently and had a very quick reaction to stuff happening around me.

Languages

English
Spanish
Portuguese

Timeline

Waitress/Hostess/Trainer

Ninos Pizzaria
07.2022 - 09.2023

Waitress/Head Hostess

Backyard Grill and Bar
07.2021 - 05.2022

Waitress/Hostess/Trainer

Hamburgao
08.2019 - 04.2021

High School Diploma -

Harrison High School

Bachelor of Science - Forensic Science

John Jay College of Criminal Justice of The City University of New York

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Isabella Barreto Xistulino