Hiba Shehadeh
Anaheim ,CA
Summary
Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Client Relationship Consultant III
US Bank
Apple Valley
06.2021 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Balanced teller drawers and ATM cash.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Personal Banker
Wells Fargo
Tustin, CA
05.2019 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Recommended banking products and services to customers based on individual requirements.
- Proven ability to multi-task in a high pressure environment.
- Developed highly effective teams to support branch operations and cultivate customer satisfaction.
- Notary
Teller
Wells Fargo
Tustin, CA
10.2015 - 05.2019
- Maintain accurate and balanced cash drawers by carefully counting funds ans quickly investigating any discrepancy.
- Maintaining relationship with customers and merchants.
- Balanced daily cash deposits and vault inventory.
- Adhered to financial services security and audit procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Sales Associate
Macy's
Costa Mesa, CA
11.2012 - 04.2015
- Macy's private brand specialist.
- Facilitated smooth and timely product launches and delivered exceptional customer service.
- Arranged merchandise to be visually pleasing and well organized.
- Meeting daily goals.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.2011
Skills
- Excellent communication skills
- Exceptional customer service
- Proficient in Microsoft office application, word, outlook and powerpoint
- Customer service
- Cash management
- Cross-selling expertise
Professional References
Available upon request
Maggie Trevizo
(760)240-2027
Timeline
Client Relationship Consultant III
US Bank
06.2021 - Current
Personal Banker
Wells Fargo
05.2019 - Current
Teller
Wells Fargo
10.2015 - 05.2019
Sales Associate
Macy's
11.2012 - 04.2015
High School Diploma -
Los Amigos High School