Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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HICHEM BENREZKELLAH

ORLANDO,FL

Summary

Experienced banker with over 5 years of expertise in providing tailored financial solutions to individuals and small businesses and fraud operation,case investigation, and financial risk mitigation. Adept at analyzing complex data, Skilled in financial analysis, loan origination, and cross-selling banking products to meet client needs. Proven ability to exceed sales targets, build strong relationships, and drive business growth while ensuring compliance with banking regulations and security protocols. Strong leader with a track record of mentoring teams and delivering exceptional customer service, while maintaining operational efficiency and risk management standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud and Risk Analyst II -NMLS 2315745

First Horizon Bank
07.2022 - Current
  • Investigate and resolve complex fraud cases involving ACH, wire transfers, checks, journals, and foreign currency, while ensuring adherence to OFAC and AML regulations.
  • Analyze large data sets and use fraud detection tools to identify trends, escalate account takeover fraud, and mitigate firm exposure.
  • Provide high-level support during client escalations, utilizing excellent verbal communication and conflict resolution skills.
  • Manage individual case queues and workload efficiently, maintaining accuracy and timeliness in all case documentation and decision-making.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.

BUSINESS BANKER - NMLS 2315745

FIFTH THIRD BANK
01.2019 - 07.2022
  • Provided expert financial guidance to business owners on cash flow management, business expansion, and succession planning.
  • Acted as the primary point of contact for small business clients, addressing concerns and resolving issues efficiently to maintain high levels of customer satisfaction.
  • Ensured timely follow-ups and consistent communication to address client needs and prevent service disruptions.
  • Ensured compliance with federal and state regulations, bank policies, and internal procedures, especially concerning business lending and deposit products.
  • Worked closely with internal teams, including business bankers, commercial lending officers, and relationship managers, to ensure seamless service delivery.
  • Collaborated with branch management to identify growth opportunities and tailor services to meet the unique needs of business clients.
  • Contributed to increase growth in the small business loan portfolio by successfully facilitating new loan applications and renewals.
  • Managed and grew a diverse portfolio of small business accounts, ensuring each client’s needs were met with appropriate financial products and services.
  • Assisting clients to meet their financial Needs & Using My Analytical Skills Ability to analyze financial data assess client needs
  • Recommend appropriate banking solutions to help clients achieve their financial goals with Maintaining Operational Efficiency Through Strong attention to detail

PERSONAL BANKER -NMLS 2315745

WELLS FARGO
02.2017 - 01.2019
  • Perform all Banking Services such as Opening checking/Savings /RMM/CD /Estate/TRUST & Business accounts, Wire Transfers and Conducting Accounts and Online Banking Maintenance
  • Received and processed checks and cash for deposit, verified amounts, and validated deposit slips Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Balanced currency, coin, and checks, and calculated end-of-shift transactions daily
  • Counting currency, coins, and checks received, by hand or using currency counting machine, to prepare them for deposit or shipment to branch banks or the federal reserve bank Receiving and counting daily inventories of cash, drafts, and travelers checks
  • Assisting Clients with Notary Service Deliver Great Customer Experience and strive for five, investigating Fake Checks and All kind of Banking Fraud, Dual Control Auditing of cash vault & Auditing Teller Drawers and Run a Teller drawer if needed, prepare money shipments and requesting funds through Brinks

TELLER

WELLS FARGO
02.2016 - 02.2017
  • Received and processed checks and cash for deposit, verified amounts, and validated deposit slips Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Balanced currency, coin, and checks, and calculated end-of-shift transactions daily
  • Counting currency, coins, and checks received, by hand or using currency counting machine, to prepare them for deposit or shipment to branch banks or the federal reserve bank Receiving and counting daily inventories of cash, drafts, and travelers checks

Education

BACHELOR DEGREE -

Arizona State University

Skills

    Sales Strategy (Expert), Client Retention (Expert), Risk Assessment (Expert), Market Research (Expert), Financial Analysis (Expert), Regulatory Compliance (Expert), Portfolio Management (Expert), Loan Structuring (Expert), Operational Efficiency (Expert), Fraud Investigation (Expert), Customer Engagement (Expert), Succession Planning (Expert), Cash Flow Management (Expert), Cross-Selling (Expert), Financial Analysis (Expert), Relationship Management (Expert), Cross-Selling & Business Development (Expert), Risk Management & Compliance (Expert), Community Engagement & Business Development (Expert),Transaction monitoring,Transaction review,Activity monitoring,Dispute resolution ,Fraud prevention, Fraud detection ,Loss prevention,Risk level determination, Account information review, Banking operations, Fraud identification, Goal planning, Cross-selling expertise, Consumer banking, Customer Service-oriented, Relationship building, Analytical thinking, Customer education, Money transfers, Risk management policies, Analyzing performance, Account servicing, Portfolio management, Money handling, Opening and closing procedures, Balance transfers, Financial planning, Currency exchanges, ATM balancing, Account openings, Analyzing data, Attention to detail, Multitasking, Excellent communication, Decision-making, Problem resolution, Banking Industry Understanding,Banking financial, software Banking support

Certification

  • CFE - Certified Fraud Examiner

LANGUAGES

ARABIC (Native), FRENCH (Native), SPANISH (Novice).

Timeline

Fraud and Risk Analyst II -NMLS 2315745

First Horizon Bank
07.2022 - Current

BUSINESS BANKER - NMLS 2315745

FIFTH THIRD BANK
01.2019 - 07.2022

PERSONAL BANKER -NMLS 2315745

WELLS FARGO
02.2017 - 01.2019

TELLER

WELLS FARGO
02.2016 - 02.2017

BACHELOR DEGREE -

Arizona State University

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