Hien Nguyen
SMP Claims Services, LLC
Cincinnati,OH
1
Certification
7
years of professional experience
Detail-oriented and driven professional with 10+ years of construction/remodeling/roofing experience, as well as 10+ years of customer service through hospitality. Passionate, determined and hungry for new knowledge while simultaneously mastering the responsibilities at hand. Quick and efficient, I feel strongly that I can be an extremely valuable asset to any organization.
Professional with strong background in field operations and claims assessment. Known for delivering precise evaluations and effective solutions in high-pressure environments. Emphasizes team collaboration and adapting to evolving challenges. Highly skilled in risk assessment, negotiation, and customer communication, ensuring reliable and consistent results.
Work History
Independent Field Adjuster
4 Years- Deployed proximity claims in Pennsylvania from March to May 2023 and in Texas in June 2024.
- Handled local daily claims to ensure efficient service for firms across Indiana, Ohio, and Kentucky.
- Elevate Claims, Alacrity, CRU Group, Peak Claims, TheBest Claims, AdjustCo, Aspen Claims, Hausch and Company, Xceedence, and Mid-America are all firms familiar.
Roofing Project Manager
2 Years 6 Months- Educated clients on insurance coverage to facilitate informed decision-making.
- Advocated for roof replacements after performing roof inspections.
- Coordinated process from self-generated leads to warranty follow-ups, ensuring seamless project execution.
- Completed minor roof repairs to ensure structural integrity.
Outside Sales Representative
10 Months- Closed new business and performed client retention duties. Facilitated partnerships with other businesses
- Visited assigned territory to educate clients on truck body manufacturing processes.
- Prospected new accounts through field visits, cold calls, and referral follow-up.
- Developed customer relationships to identify needs and align product solutions.
- Presented proposals, pricing, and service options to support purchasing decisions.
Education
Bachelor of Science - Forensics And Biochemistry
- New Adjuster in-class training including Scoping and Xactimate 6-day program
Skills
Claims investigation
Liability analysis
Estimating software
Residential and commercial construction
Policy interpretation
Damage assessment
Customer service
Time management
Attention to detail
Excellent communication
Customer service and support
Certification
- Licensed Adjuster – All Lines DHS Texas # 20525853
- Licensed In: TX, KY, IN, NC, SC, MI
- Xactimate Level 1 Certification 11/2022
- Rope and Harness Steep certification 08/2023
- State Farm Certified 04/2023
Timeline
Independent Field Adjuster
SMP Claims Services, LLC
11.2022 - CurrentRead More
Roofing Project Manager
Roofsmith Restoration
07.2020 - 01.2023Read More
Outside Sales Representative
Wil-Ro
09.2019 - 07.2020Read More
MOCAT Adjusters
from New Adjuster in-class training including Scoping and Xactimate 6-day program
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Middle Tennessee State University
Bachelor of Science from Forensics And Biochemistry
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