Hieu Nguyen
Summary
Dynamic leader with extensive experience at Sport Durst Automotive Group, adept in dealership operations and bilingual communication (English/Vietnamese). Excelled in motivating teams to surpass sales goals through innovative strategies and proficient use of CRM software. Demonstrated expertise in sales leadership and employee coaching, significantly enhancing team performance and market share.
Overview
14
14
years of professional experience
Work History
Automotive General Sales Manager
Sport Durst Mazda
03.2023 - Current
- Coached and motivated the team to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Upheld company policies and implemented standards fairly.
Sales Manager
Sport Durst Chrysler Jeep Dodge Ram
02.2022 - 03.2023
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Manager
Sport Durst Hyundai
08.2019 - 02.2022
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Consistently met or exceeded monthly and quarterly sales targets through diligent effort and persistence in help and support employees closing deals.
Finance Manager
Sport Durst Mazda
06.2016 - 07.2019
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Completed, reviewed and processed paperwork to finalize sales.
Automotive Sales Professional
Sport Durst Mazda
05.2010 - 05.2016
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Enhanced customer satisfaction through personalized service and diligent followup.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Assisted customers in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
Education
No Degree - Marketing
University of North Carolina At Pembroke
Pembroke, NCHigh School Diploma -
East Chapel Hill High School
Chapel Hill, NCSkills
- Bilingual in English and Vietnamese
- Dealership operations
- Leadership and team building
- Employee Motivation
- Team Development
- Proficient in CRM Software in example Car Research XRM, Eleads, CDK, Dealertrack, Routeone, Microsoft Office
- Sales Reporting
- Sales Leadership
- Sales Development
- Price Structuring
- Goal Setting
- Employee Coaching
Timeline
Automotive General Sales Manager
Sport Durst Mazda
03.2023 - Current
Sales Manager
Sport Durst Chrysler Jeep Dodge Ram
02.2022 - 03.2023
Sales Manager
Sport Durst Hyundai
08.2019 - 02.2022
Finance Manager
Sport Durst Mazda
06.2016 - 07.2019
Automotive Sales Professional
Sport Durst Mazda
05.2010 - 05.2016
No Degree - Marketing
University of North Carolina At Pembroke
High School Diploma -
East Chapel Hill High School
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