Overview
Work History
Education
Skills
Certification
Timeline
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Hi, I'm Shantazia White

Hi, I'm Shantazia White

Baytown,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Specialist

CSL Plasma
Baytown, TX
03.2022 - 08.2024
  • Conducted internal audits to ensure compliance with quality standards and procedures.
  • Analyzed customer complaints, identified root causes, and implemented corrective action plans.
  • Developed and maintained quality control systems for production processes.
  • Monitored supplier performance to ensure parts met company specifications.
  • Participated in brainstorming sessions regarding potential improvements for current products.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Initiated change management practices that created new revenue streams and streamlined operational efficiencies.
  • Maintained employee records in compliance with applicable laws and regulations.
  • Monitored performance evaluation processes to ensure timely completion of reviews.
  • Resolved employee relations issues through effective communication and problem solving techniques.

Customer Service Representative

Anthem Blue Cross Blue Shield
Houston, TX
09.2020 - 10.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Organized client contracts, records and reports to strengthen traceability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Education

Human Resource Management -

HRCI
Houston, TX
12-2024

Certified Medical Assistant -

Lee College
Baytown, TX
04.2023

Certified Phlebotomy Technician -

Lee College
Baytown, TX
09.2022

Cosmetology

Lee College
Baytown, TX
05-2025

Skills

  • Office Administration
  • Onboarding and Orientation
  • Interviewing techniques
  • Training development
  • Recruiting
  • New employee orientations
  • People-oriented
  • Project Planning
  • Talent Acquisition
  • Performance Evaluation
  • Customer Relations
  • Time Management
  • Customer Service
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Quality
  • Problem-Solving
  • Meeting Planning
  • Data Entry
  • Critical Thinking
  • Tech-Savvy
  • Training and Coaching

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Red Cross CPR Certified

Timeline

Quality Specialist

CSL Plasma
03.2022 - 08.2024

Customer Service Representative

Anthem Blue Cross Blue Shield
09.2020 - 10.2022

Human Resource Management -

HRCI

Certified Medical Assistant -

Lee College

Certified Phlebotomy Technician -

Lee College

Cosmetology

Lee College

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Hi, I'm Shantazia White