Hila Tzifani
Pompano Beach,FL
Overview
22
22
years of professional experience
Work History
Assistant Service Advisor
Jaguar Land Rover Of Fort Lauderdale
Pompano Beach, FL
05.2022 - Current
- Facilitated customer engagement by conducting thorough vehicle walk-around to assess concerns and service needs.
- Wrote detailed repair orders describing customer complaints and requested services.
- Recommended maintenance services based on manufacturer schedules and vehicle condition
- Provided accurate repair estimates including labor, parts, and completion times.
- Communicated with technicians to prioritize work and clarify diagnostic findings.
- Facilitated communication with customers regarding repair updates, additional service recommendations, and cost approvals.
- Scheduled service appointments and manage the service department workflow.
- Executed follow-up communications with customers post-service to ensure satisfaction and address any concerns.
Leasing Specialist/Assistant Manager
Loft 5/Juhl
Las Vegas, NV
06.2018 - 06.2019
- Worked closely with Property Manager to ensure a smooth operating apartment community.
- Kept up to date on current available inventory and tracked prospects through a waiting list to ensure quick rental turn around.
- Verified rental insurance ensuring proper documentation was on file to protect the tenant and the property owner.
- Maintained renewal tenants by ensuring their needs were taken care of during their original lease and working with them on their new lease.
- Created work order requests, and followed up with residents upon completion to make sure that their concerns were met and that the issue has been resolved.
- Collected, completed and processed lease applications, background checks, collected rental deposits and submitted lease files for property manager to review.
- Inspected all pre-leased apartments prior to resident's scheduled move-in date; coordinated all changes regarding resident move-outs.
- Assisted with monthly resident events.
Store Manager
Lindbergh/Grand Bazaar Shops
Las Vegas, NV
10.2015 - 12.2016
- Managed six employees, created work schedules according to sales volume and number of employees.
- Handled all payrolls, and booking functions.
- Managed store operations with key-holding responsibilities.
- Observed, and coached associates in sales floor techniques.
- Trained employees to maximize performance in customer service, revenue increase, and daily tasks.
- Built and sustained customer-focused store in a fast-paced environment to facilitate a pleasant shopping experience. Conducted store inventories once per quarter, completed daily and monthly reports.
Assistant Manager/Store Manager
One Monarchy/Town square
Las Vegas, NV
01.2012 - 01.2015
- Supported manager in performing management functions such as staffing, training, and expanding business plans. Communicated with the support team, and implemented the organization’s operational guidelines, standards and policies.
- Recruited, trained, and supervised a team of seven associates. Handled accounting functions including invoicing, and collections for all incoming and outgoing merchandise.
- Conducted customer needs assessments to identify preferences, consistently driving store profitability. Completed standard semiannual inventories. Developed relationships with high-end clients to expand contacts, cultivated new business relationships, and expedited sales process.
- Assured that merchandise, and product placement was arranged in an aesthetically pleasing manner following the corporate model. Planned for upcoming seasons to ensure merchandise flow and maximize sell-through.
Store Manager
Stash/Planet Hollywood
Las Vegas, NV
01.2004 - 12.2011
- Supervised a staff of seven. Trained staff to deliver outstanding customer service.
- Interviewed job candidates, and made staffing decisions.
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals.
- Ensuring profitability, customer satisfaction, and cost-effective store operations. Responsible for ordering, shipping, and inventory control.
- Provided customer service, and problem solving. Opening/closing procedures. Merchandising, and store maintenance.
Additional Information
Self employed- June 2019 to June 2021- FL
Timeline
Assistant Service Advisor
Jaguar Land Rover Of Fort Lauderdale
05.2022 - Current
Leasing Specialist/Assistant Manager
Loft 5/Juhl
06.2018 - 06.2019
Store Manager
Lindbergh/Grand Bazaar Shops
10.2015 - 12.2016
Assistant Manager/Store Manager
One Monarchy/Town square
01.2012 - 01.2015
Store Manager
Stash/Planet Hollywood
01.2004 - 12.2011