Hilal Parmentier
Great Falls,MT
Summary
Detail-oriented Tour Operations Executive and former English Teacher with extensive cross-cultural experience in Türkiye, Spain, and Poland. Proven expertise in customer communication, scheduling, vendor coordination, data entry, and documentation ensures seamless operations and enhanced client satisfaction. Proficient in Google Workspace and Microsoft 365, with strong proficiency in CRM/ticketing systems and virtual collaboration tools such as Teams, Zoom, and Webex. Bilingual in Turkish and English, actively pursuing remote opportunities.
Overview
7
7
years of professional experience
Work History
Tour Operations Executive
Jojo Turizm
12.2024 - 03.2025
- Managed end-to-end tour operations (itineraries, bookings, vendor coordination for lodging/transport).
- Served as primary contact for customers and partners; resolved issues quickly to maintain satisfaction.
- Entered and maintained accurate customer and reservation data; prepared invoices and trip documents.
- Collaborated with distributed teams via online tools; created checklists/SOPs to streamline workflows.
English Teacher
American Culture
10.2023 - 01.2024
- Delivered communicative English courses; designed lesson plans and assessments for diverse learner levels.
- Tracked attendance and progress; provided individualized feedback to improve outcomes.
English Teacher (Self-Employed)
01.2018 - 01.2019
- Taught 1:1 and small-group sessions focused on listening, speaking, reading, and writing skills.
- Managed scheduling, parent communications, and learning records.
English Teacher
SOWA PRZEDSZKOLE
01.2018 - 03.2018
- Led engaging early-years English activities; adapted materials for multicultural classrooms.
Education
B.A. - English Language Teaching
Çukurova University
Adana, Türkiye01.2021
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University of Valencia
Spain01.2019
Skills
- Customer Success: onboarding & training, account health tracking, escalation handling, retention & renewals, knowledge-base/SOP preparation
- Operations & Data: high-accuracy data entry, spreadsheet reporting (Google Sheets/Excel), documentation, scheduling, invoice prep, travel logistics
- Tools: Google Workspace (Gmail, Docs, Sheets, Slides, Forms), Microsoft 365 (Word, Excel, PowerPoint, Outlook), Teams, Zoom, Webex, Skype for Business
- Collaboration: cross-cultural communication, problem solving, time management, organization, teamwork, leadership
- Complaint resolution
- Adaptability and flexibility
- Creative problem solving
Languages
Turkish — Native
English — C1 / Advanced
Timeline
Tour Operations Executive
Jojo Turizm
12.2024 - 03.2025
English Teacher
American Culture
10.2023 - 01.2024
English Teacher (Self-Employed)
01.2018 - 01.2019
English Teacher
SOWA PRZEDSZKOLE
01.2018 - 03.2018
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University of Valencia
B.A. - English Language Teaching
Çukurova University
Additional
- Work Authorization: Authorized to work in the U.S. (lawful permanent resident).