Hilary Bauman
Ballwin,MO
Summary
Accomplished Nurse Case Manager with a proven track record at Mercalis, enhancing patient care through effective coordination and strong communication. Expert in remote work and staff leadership, significantly improving client satisfaction and team efficiency. Skilled in care coordination and attention to detail, consistently achieving results beyond expectations. Licensed RN in 48 states.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Nurse Case Manager
Mercalis
11.2023 - Current
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Educated patients and caregivers on healthcare protocols and processes.
- Implemented telemedicine services, expanding access to care for remote or underserved populations, while maintaining high quality standards.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Assistant Nurse Manager
St. Luke's Hospital
03.2023 - 11.2023
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Integrated evidence-based nursing into practice environment for 30 nurses.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Developed departmental goals and objectives to improve satisfactory ratings with patients.
- Communicated with members of medical staff and department heads during weekly update meetings.
Outpatient Surgery Charge Nurse
St. Luke's Hospital
05.2019 - 03.2023
- Supervised and managed daily scheduling, tasking and administration.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
PACU Registered Nurse
St. Luke's Hospital
10.2021 - 03.2023
- Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
- Supported healthy working environment, adhering to patient safety protocol, complying with hospital policies and maintaining situational awareness.
- Kept meticulous charting notes regarding patient assessments and medications, later transferring information into records management system.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Medical Surgical Charge Nurse
St. Luke's Hospital
11.2014 - 05.2019
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Patient Care Technician
St. Luke's Hospital
08.2012 - 11.2014
Education
Bachelor of Science - Nursing
Central Methodist University
Fayette, MO05.2018
Diploma in Nursing - Nursing
Lutheran School of Nursing
Saint Louis, MO11.2014
High School Diploma -
Perryville Sr. High School
Perryville, MO05.2011
Skills
- Employee Relations
- Care Coordination
- Strong Communication Skills
- Building rapport
- Staff Leadership
- Staff Training
- Nursing Staff Management
- Remote Work Experience
- Deadline Management
- Data Collection
- Attention to Detail
Accomplishments
Daisy Award Winner | Nov 2017
FACES Award Winner | Feb 2016
Certification
ACLS Certified : expires June 2025
BLS Certified : expired June 2025
Timeline
Remote Nurse Case Manager
Mercalis
11.2023 - Current
Assistant Nurse Manager
St. Luke's Hospital
03.2023 - 11.2023
PACU Registered Nurse
St. Luke's Hospital
10.2021 - 03.2023
Outpatient Surgery Charge Nurse
St. Luke's Hospital
05.2019 - 03.2023
Medical Surgical Charge Nurse
St. Luke's Hospital
11.2014 - 05.2019
Patient Care Technician
St. Luke's Hospital
08.2012 - 11.2014
Bachelor of Science - Nursing
Central Methodist University
Diploma in Nursing - Nursing
Lutheran School of Nursing
High School Diploma -
Perryville Sr. High School
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