Hilary Brown

• Oversee daily office and accounting operations, including accounts payable, accounts receivable, and payroll, ensuring efficiency and adherence to company policies and standards

• Manage the dispatching and scheduling of technicians to service calls, having to consider priority of importance of the call as well as the location of the technicians always

• Assemble customer quotes; responsible for ordering parts and scheduling of the job if quote is approved

• Coordinate scheduling and communications between customer and technicians to foster collaboration and complete jobs/repairs in a timely manner

• Manage monthly commercial service contracts, including the scheduling and inventory of filters and belts used on each job

• Coordinate the on-boarding process for new service technicians, ensuring a smooth transition into the organization

• Create and maintain documentation for office procedures and policies to ensure consistency in operations

• Developed customized fitness programs tailored to individual client needs, ensuring optimal results and client satisfaction

• Conducted comprehensive health assessments to track client progress and adapt workout plans accordingly

• Educated clients on proper nutrition and lifestyle choices to complement fitness goals and enhance overall well-being

• Utilized fitness tracking software to monitor and analyze client performance metrics, enhancing program effectiveness