Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Perez

Amarillo,TX

Summary

Dedicated and driven dispatcher with over 10+ years in the natural gas industry. Proven talent for ensuring seamless coordination and communication in high pressure emergency and non-emergency situations. Demonstrated track record of improving response times and enhancing overall efficiency through multitasking and excellent problem-solving abilities. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

13
13
years of professional experience

Work History

Emergency Dispatcher

Atmos Energy
03.2013 - 05.2024
  • Handling emergency phone calls, listening and verbal communications, multitasking, prioritizing calls, assign routes, detail oriented

Customer Service Rep

Atmos Energy
09.2011 - 03.2013
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner

Education

High School Diploma -

Borger High School
Borger, TX
05.2008

Skills

  • Salesforce
  • SAP
  • CAD
  • Microsoft Office
  • Problem solving
  • Customer Service
  • Situational Awareness
  • Public Safety
  • Information Gathering
  • Accuracy and Precision
  • Telecommunications
  • Quality Assurance
  • Emergency Procedures
  • Quick Response Time
  • Teamwork and Collaboration
  • Works Well Under Pressure
  • Map reading skills
  • Emergency Assessment
  • Verbatim Transcription

Timeline

Emergency Dispatcher

Atmos Energy
03.2013 - 05.2024

Customer Service Rep

Atmos Energy
09.2011 - 03.2013

High School Diploma -

Borger High School
Hilary Perez