Hilay Barahona Avila
Tampa
Summary
Dedicated and results-driven hospitality professional with extensive experience in high-volume restaurant environments and digital marketing. Proven ability to deliver exceptional customer service, drive sales, and build strong client relationships. Bilingual and highly adaptable, with a strong work ethic and commitment to excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
SERVER
1983
Tampa
11.2025 - Current
- Provide attentive and professional dining service to ensure guest satisfactionHandle high-volume shifts while maintaining efficiency and accuracyBuild rapport with guests to encourage repeat business and positive reviews
Digital Marketing Specialist
Shells Seafood Restaurant
Tampa
07.2025 - Current
- Managed social media marketing for Shells Seafood and others
- Developed content strategies to increase engagement and brand visibility
- Assisted businesses in improving online presence and customer reach
- Analyzed performance metrics to optimize marketing campaign
SERVER / BARTENDER
Shells Seafood Restaurant
Tampa
06.2023 - 10.2025
- Delivered high-quality customer service in a fast-paced dining environmentManaged bar operations, including drink preparation and inventory awarenessIncreased sales through upselling techniques and personalized guest experiencesMaintained strong knowledge of menu offerings to enhance customer satisfaction
Assistant Manager
Maple Street Biscuit
Tampa
01.2021 - 05.2023
- Trained new staff on company policies and operational procedures for consistency.
- Supported management in maintaining a clean and organized work environment.
Education
Hillsborough Community College
Tampa, FL 01.2025 - 03.2026
University of South Florida
Tampa, FL 08.2022 - 05.2024
Skills
- Customer Service Excellence
- Sales & Upselling Techniques
- Hospitality & Guest Relations
- Digital Marketing & Social Media Strategy
- Communication & Interpersonal Skills- Bilingual Communication
Languages
English
Beginner
Spanish
Beginner
French
Beginner
Timeline
SERVER
1983
11.2025 - Current
Digital Marketing Specialist
Shells Seafood Restaurant
07.2025 - Current
Hillsborough Community College
01.2025 - 03.2026
SERVER / BARTENDER
Shells Seafood Restaurant
06.2023 - 10.2025
University of South Florida
08.2022 - 05.2024
Assistant Manager
Maple Street Biscuit
01.2021 - 05.2023