Hilda Dahlstrom

• Greets and verifies demographics to check patients in.
• Manages over 50 calls per day to assist patients with questions, scheduling, and communication with nursing while helping patients in clinic.
• Collects co-pays, pre-payments, and payments on account balance.
• Facilitates patient registration processes, ensuring accurate collection of personal and insurance information.
• Trains new staff on patient access protocols and software systems to promote operational efficiency.
• Manages challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Coordinates scheduling for appointments, optimizing patient flow and resource allocation.
• Develops proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.

• Trained new hires in standardized department procedures.
• Updated displays, cases, and other customer-facing areas to showcase new items and promotions.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently to complete all tasks within deadlines.
• Maintained inventory levels by monitoring stock and placing orders as needed.
• Greeted customers at counter to fulfill requests and answer questions.

• Replenished out-of-stock items on sales floor, staged overstock, and rotated product to prevent spoilage.
• Totaled purchases and accepted payments using touch-screen register systems.
• Stocked shelves efficiently, ensuring product availability and organization.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.

• Navigated periods of high volume with calm demeanor to keep the shop operating to standard.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.

Studied 2 years towards a Bachelor of Science in Computer Science, including the following subjects: Java, User Interface Design, Intro to Digital Electronics.