Hilda Esparza Palomo
Redmond
Summary
Compassionate and reliable Certified Nursing Assistant with experience at Redmond Heights Senior Living, skilled in direct patient care and HIPAA compliance. Proven ability to enhance resident well-being through effective communication and conflict resolution. Bilingual in English and Spanish, adept at multitasking in fast-paced environments while maintaining high standards of care and customer service. CPR and First Aid certified
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Redmond Heights Senior Living
07.2019 - 09.2025
- Provided daily personal care to residents, enhancing comfort and well-being.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Monitored vital signs and documented changes, supporting effective health assessments.
- Applied dementia communication techniques and safety protocols.
Housekeeper
Redmond Heights Senior Living
07.2018 - 07.2019
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Interacted with staff, residents, and families to demonstrate good customer service techniques.
Host
Ohana East Side
03.2018 - 07.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen and serving staff to streamline communication and enhance service delivery.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservations efficiently to accommodate walk-in guests and phone reservations to reduce wait times.
Education
GED -
Renton Technical College
Renton, WASkills
- HIPAA compliance
- Reliable team player
- Direct patient care
- Customer Service
- Strong multitasking
- Conflict resolution
- Bilingual Communication (English/Spanish)
Certification
- CNA - Certified Nurse Assistant
- CPR/First Aid
- Food Handlers Card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Redmond Heights Senior Living
07.2019 - 09.2025
Housekeeper
Redmond Heights Senior Living
07.2018 - 07.2019
Host
Ohana East Side
03.2018 - 07.2019
GED -
Renton Technical College