Hilda Luna Lespin
Bronx,New York
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Management position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Lead Coordinator
Friends & Family Home Care Services
01.2020 - Current
- Oversee a team of 6-10 coordinators\case managers
- Maintain a daily patient roster of assigned cases and open cases as needed
- Communicate with vendor\contract any changes with members status
- Assign cases and ensuring balanced workload among coordinators
- Match, assign and schedule caregivers based on skill level, availability and customer requirements
- Follow up with clients and caregivers regarding coverage, call offs, and cancellation staff
- Oversee coordination team case loads
- Serve as a liaison between patient,caregivers and insurance to ensure continuity of care
- Work in conjunction with the RN Supervisor to asses appropriate staffing for continuity of care
- Participate in investigation of incidents, accidents nd complaints
- Enter time request off into HHA Exchange
- Entered data, generated reports, and produced tracking documents.
- Respond to incoming calls,emails, faxes and contracts requesting patient status.
- Coached employees through day-to-day work and complex problems.
- Manage all aspects of attendance by confirming nurse attendance, monitoring missed visits and missed attendance
- Assist with obtaining contract authorizations
Shift Supervisor
Starbucks
01.2014 - 01.2020
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Printing and maintaining daily order files
- Ensuring food safety procedures are being always followed
- Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks
- Maintains a calm demeanor during periods of high volume
- Follows starbucks operational policy and procedures, to ensure the safety of all partners during scheduled shift
- Scheduling meeting and interviews for executives.
- Assist with new partner training by positively reinforcing successful performance
- Executes store operations during scheduled shifts, organize opening and closing duties assigned
- Follows all cash management and cash register policies and ensures all proper cash management practices are being followed.
- Follows health, safety and sanitation guidelines for all products
Education
Bachelor of Science - Corrections
University of Phoenix
Phoenix, AZ02.2025
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ01.2023
Skills
- 10 years of excellent customer service
- Proficient in speaking and writing Spanish and English
- Communication skills
- Self-motivation
- Organization skills
- Positive attitude
- Ability to work in fast-paced level environment
- Prebilling Experience
- Proficient HHA Exchange
Timeline
Lead Coordinator
Friends & Family Home Care Services
01.2020 - Current
Shift Supervisor
Starbucks
01.2014 - 01.2020
Bachelor of Science - Corrections
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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