Hilda Lynch-London
Union City,GA
Summary
Strong customer service skills and patient expertise to attain the utmost level of patient care while providing effective tier one service. Energetic and outgoing patient access representative and front desk receptionist with over 18 years of experience. Possesses a calm and reassuring personality, and able to work in fast-paced settings.
Overview
35
35
years of professional experience
Work History
Front Desk Associate
Babcock Dermatology
Sandy Springs, GA
02.2018 - Current
- Checking Patients In and Out
- Handling incoming and outgoing calls
- Collect copay and patient balances
- Collections
- Confirm patients appointments
- Documents Appointments Cancellations and No-Shows
- Settle out accounts at the end of the day
- Checked emails and faxes
- Keep track of worker's comp cases
Patient Access Representative/Medical Front Office Clerk
North Shore of Manhasset Hospital/Northwell Hospital
Manhasset, NY
09.1999 - 01.2018
- Answer phones, registered and verified insurance
- Updated patient records, insurance, and demographics in the system
- Communicated with suitable staff about patient's arrival
- Checked patients in/out
- Collaborated with physicians and medical techs delivery team to triage
- Liaison between patients and physicians and other staff
- Provided resources to patients who needed financial help
- Scheduled/confirmed appointments
- Collection of copays/ Posted insurance payments
- Scanned medical records
Claim Adjuster/Examiner/Coder
Group Health Insurance
Manhattan, NY
01.1990 - 07.1999
- ICD-9 and CPT Coding
- Requested refunds and priced claims
- Writing letters to providers and subscribers
- Reviewing claims and making sure they were paid correctly
- Knowledge of Medical Contracts
- Knowledge of Medical Terminology
Education
Associate of Arts - Liberal Arts And General Studies
Queensborough Community College
Timeline
Front Desk Associate
Babcock Dermatology
02.2018 - Current
Patient Access Representative/Medical Front Office Clerk
North Shore of Manhasset Hospital/Northwell Hospital
09.1999 - 01.2018
Claim Adjuster/Examiner/Coder
Group Health Insurance
01.1990 - 07.1999
Associate of Arts - Liberal Arts And General Studies
Queensborough Community College
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