Hilda Simmons
Georgetown,SC
Summary
Adaptable Customer Service Representative with skills in resolving disputes and enhancing customer satisfaction. Managed high-stress situations effectively, contributing to increased loyalty and repeat business. Trained staff on service standards, ensuring smooth operations and compliance with health regulations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Skybridge Americas
08.2009 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Breakfast Manager
Fairfield Inn And Suites Marriott
03.2007 - 07.2008
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
Education
Bachelor of Arts - Education
Coastal Carolina University
Conway, SCSkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Skybridge Americas
08.2009 - 11.2024
Breakfast Manager
Fairfield Inn And Suites Marriott
03.2007 - 07.2008
Bachelor of Arts - Education
Coastal Carolina University
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