Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Timeline
Generic

Hilda Carolina Aguilar-perez

Summary

- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

- Willing to learn as much as I need to succeed in life

- Team player with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Seaworld Seafood NJ
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • On December 2022, I started my General Manager duties
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.

Driver Instructor

New Life Driving School
02.2019 - 12.2022
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Taught High school and adults to learn driving basic information
  • Monitored students outdoors activities to promote safe driving class.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Certified Driver instructor
  • Conducted lessons for Road Test at DMV
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Supported student drivers in hands-on road training.
  • Scheduled appointments with students for driving lessons.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.

Team Manager

La Fuente Mexican Restaurant
02.2017 - 03.2019
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Maintained clean, safe work area in accordance with regulatory and organizational guidelines.

Customer Service Representative

Grindy's Internet Cafe
07.2016 - 01.2017
  • Managed cash drawer throughout shift and during opening and closing procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped clients book Flights.
  • Helped clients pay invoices (ex: PSE&G, Xfinity, ect)

Education

High School Diploma -

Trenton Central High School
Trenton, NJ
06.2016

Skills

  • Report Preparation
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Order Fulfillment
  • Staff Training
  • Customer Relations
  • Active Listening
  • Microsoft Word
  • Travel Planning
  • Order Processing
  • Customer Consulting
  • Product Promotion
  • Multi-Line Telephone Operation
  • POS Systems Expertise

Accomplishments

  • Supervised team of 25 staff members.
  • Teacher and supervisor at my church
  • Help people in need when I can

Certification

  • Certified Phlebotomy Technician

Hobbies

-Read books

-Draw

-Cook

-Learn about things from my current jobs( Ex recipes or any documents needed)


Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Seaworld Seafood NJ
04.2022 - Current

Driver Instructor

New Life Driving School
02.2019 - 12.2022

Team Manager

La Fuente Mexican Restaurant
02.2017 - 03.2019

Customer Service Representative

Grindy's Internet Cafe
07.2016 - 01.2017

High School Diploma -

Trenton Central High School

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Hilda Carolina Aguilar-perez