Hilina Sultan
Adelphi,MD
Summary
A self-motivated individual with 5+ years' progressive experience in cashiering and customer service. Known for a strong work ethic, excellent communication skills and the ability to deliver a high-quality service. Adaptable and willing to step in wherever needed. A team player with excellent customer service skills. A dependable employee who enjoys establishing excellent customer relations and successfully managing customer issues. An organized, accurate and fast worker with solid computer skills and sound knowledge of cash management principles.
Overview
8
8
years of professional experience
Work History
Server/Cashier
Zenebech Ethiopian Restaurant
Washington, DC
11.2018 - 05.2022
- Greet and escort customers to their tables.
- Present menus to patrons and answer questions about menu items and make recommendations upon request.
- Inform customers of daily specials.
- Take orders from patrons for food and beverages.
- Check patrons' identification to ensure that they meet minimum age requirement for consumption of alcoholic beverages.
- Serve food or beverages to patrons as required.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- prepare checks that itemize and total meal costs and sales taxes.
- Collect payments from customers.
Bakery Team Member
Whole Food Market
Bethesda, MD
10.2018 - 06.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Server/Cashier
Addis Ababa Restaurant
Silver Spring, MD
02.2015 - 10.2018
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Some College (No Degree) - Nursing
Montgomery College
Maryland Skills
- Point of sales (POS) system operation
- MS Word and Excel
- Detail-oriented and organized
- Excellent multi-talker
- Adaptive team Player
- Food and Beverage Service
- Effective sales techniques
Languages
Amharic
Native or Bilingual
Timeline
Server/Cashier
Zenebech Ethiopian Restaurant
11.2018 - 05.2022
Bakery Team Member
Whole Food Market
10.2018 - 06.2019
Server/Cashier
Addis Ababa Restaurant
02.2015 - 10.2018
Some College (No Degree) - Nursing
Montgomery College