Hill, Keshia
Conyers,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Hoke Air Conditioning And Heating
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Biller
Natividad Hospital
08.2021 - 02.2022
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Monitored outstanding invoices and performed collections duties.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Prepared billing statements for patients and verified correct diagnostic coding.
Assistant Director
Early Impressions Child Care Center
06.2016 - 06.2021
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
- Trained and mentored new employees on industry practices and business operations.
Assistant Manager
Monte Vista Apartments
01.2006 - 07.2008
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
- Showed apartments to potential tenants and answered questions regarding community.
Assistant Manager
Teakwood Garden Apartments
08.2002 - 11.2005
- Responsible for administration of employee medical insurance
- Supervised and maintenance staff to efficiently manage 52 units
- Interviewed, hired and selected new personnel with particular emphasis on accounts payable and billing
- Developed and enforced credit-department policy and procedures and developed/maintained solid relationships with tenants (leading to faster collection)
- Generated leads for sales and rental properties through cold calls and referrals.
- Sent out billing notices and delinquent notices.
Education
High School Diploma -
Seaside High School
Seaside, CASkills
- Strategic planning and implementation
- Communication Skills (Verbal and written)
- CRM and office Management Software
- 10-Key
- Computer Proficiency
- Microsoft Excel
- Typing Proficiency
- Account Management
- Microsoft Word
- Customer Service
- Filing
- Staff Training
- Office Equipment Proficiency
- Multi-Line Phone Talent
- Managing Multiple Tasks
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Hoke Air Conditioning And Heating
04.2022 - Current
Medical Biller
Natividad Hospital
08.2021 - 02.2022
Assistant Director
Early Impressions Child Care Center
06.2016 - 06.2021
Assistant Manager
Monte Vista Apartments
01.2006 - 07.2008
Assistant Manager
Teakwood Garden Apartments
08.2002 - 11.2005
High School Diploma -
Seaside High School
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