HILLARI RIBITZKI
6320 Midway Rd Apt D,TX
Summary
Experienced Sales Representative with a proven track record in fast-paced customer service and call center environments. Known for maintaining a personable and professional demeanor even under pressure. Skilled Call Center Representative adept at providing top-notch customer support in high call volume settings, showcasing superior computer skills and telephone etiquette. Customer Service professional focused on surpassing sales targets and fostering lasting customer relationships, consistently delivering positive experiences through high-quality care. Seeking a management role to leverage expertise in training staff, establishing client rapport, and resolving customer issues efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Ross and Matthews
10.2023 - Current
Connected members with legal professionals across the U.S. for assistance.
Take calls for new intakes from members.
Strengthened system by recruiting qualified attorneys.
Addressed member concerns through phone communication.
Associate
Amazon
11.2017 - 02.2023
Pick items for customers orders
Inventory count
Assisted management
Safety surveys around the facility
Manager
Car Wash City
05.2016 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
American Sign Language - Basics and American Sign Language
Tarrant County College
Fort Worth, TX05.2019
High School Diploma - undefined
L.D. Bell High School
Bedford, TX01.2003
Skills
- Trusted key holder
- Quick learner
- Exceptional communication skills
- Cash flow management
- Strong client relations
- Credit card processing
Certification
- Forklift Certified
- Hitch and Wiring Certified
Accomplishments
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Monetary Transactions
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
American Sign Language
Limited Working
Timeline
Referral Coordinator
Ross and Matthews
10.2023 - Current
Associate
Amazon
11.2017 - 02.2023
Manager
Car Wash City
05.2016 - 11.2017
High School Diploma - undefined
L.D. Bell High School
American Sign Language - Basics and American Sign Language
Tarrant County College
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