Hillary Becker
Great Falls,MT
Summary
Highly motivated Director of Inside Sales specializing in oncology with an extensive background as a pharmacy technician in a fast-paced hospital. Equipped with valuable experience, consistently demonstrating a proven track record of success in establishing and nurturing strong relationships with patients, providers, and specialty pharmacy representatives. Committed to upholding high-quality assurance and control standards with a keen attention to detail and commitment to creative approaches in problem solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Director, Oncology
Onco360 Specialty Pharmacy
11.2022 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Surpassed doubling revenue and referral numbers 6 months into taking over 2.5 state territory.
- Developed strong relationships with hospital staff, keeping them informed of new drug releases and industry changes that could effect their practice and/or patients.
Oncology Prior Authorization Specialist
Great Falls Clinic Hospital
02.2022 - Current
- Reached out to insurance carriers to obtain prior authorization for oral and IV chemotherapy.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Tracked referral submission during facilitation of prior authorization issuance.
- Researched drug and oncology trial information to write letters of medical necessity for denials/retro-authorizations
- Maintained compliance with patient privacy and security regulations such a HIPPA, 5 Wishes, and living will information
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Documented all communication with applicants and inputted information into system using Meditech, Mosaiq, Athena, and Aria systems.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with drug reps, providers and management team to better understand patient needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Oncology Prior Authorization Specialist/ CPhT II
Benefis Health System- Sletten Cancer Institute
11.2016 - 04.2022
- Succeed in getting chemotherapy treatments authorized under pressure of same-day treatments
- Monitored key dates to ensure authorizations and medications are obtained by deadlines
- Communicated with drug reps and specialty pharmacy liaisons to review contract options, answer any questions and learn about their unique scenarios and how to troubleshoot for patients
- Represented pharmacy and presented cases at revenue cycle meetings
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Provided supportive link between patients, insurance companies, and specialty pharmacies
- Recovered an estimated $850,000 within 12 months for Sletten Cancer Institute from succeeding in retro authorizations
- Maintained drive and determination to obtain personal and team objectives and goals
Client Coordinator
Easter Seals Goodwill
01.2015 - 11.2016
- Monitored tasks of clients in order to assess individual abilities, and determine what jobs and activities they would have the highest interest and success rate in
- Resolved malfunctions with systems and programs through troubleshooting
- Evaluated and adopted new technologies to address changing individual client and state needs
- Reviewed performance benchmarks with clients/families, and established goals for future tracking
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Created spreadsheets and files to help understand client's medical/social histories, as well as track their progress of goals they set
- Successfully managed high-risk clients in daily activities as well as public outings and appointments
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting
- Arranged parent-client conferences to address progress and collaboratively set goals for areas of improvement
Chiropractic Assistant
Crane Chiropractic
12.2013 - 11.2014
- Collected and documented patient medical information such as medical history, and pain levels
- Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction machines
- Sanitized, restocked and organized exam rooms and medical equipment
- Conducted vitamin deficiency testing on patients
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared patients for X-rays, then developed x-ray film
Crew Worker
A-Core Inc.
06.2012 - 11.2014
- Provided accurate measurements and estimates for all projects
- Loaded and unloaded building materials used for construction
- Removed/hooked tar out of joints on busy streets and filled joints back in with quality product
- Followed company procedures to maintain work environment in neat and orderly condition
- Operated equipment such as trailers and company's Isuzu
- Performed basic machine set up
- Maintained positive relationships with all employees
Ground Crew Member
Allegiant Air
02.2012 - 01.2013
- Compiled customer feedback and recommended service delivery improvements to management
- Trafficked planes onto runway
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional and durable
- Lifted/moved luggage swift and carefully for airline guests
- Removed debris from runway/landing pad for safety of flyers
Education
Associate of Science - Pharmacy Technician
Montana State University - Great Falls College of Technology
Great Falls, MTHigh School Diploma -
Central Catholic High School
Bachelor of Science - Social Sciences And History
The University of Montana
Missoula, MT05.2025
Skills
- Prior authorization processing
- Prioritizing stat orders and time management
- Multi-tasking ability
- Customer Service
- Excellent interpersonal abilities
- Knowledge of oncology medications
- Schedule management
- Project management
- Team leadership
- Effective communication
- Safety and compliance
- Self-motivated
- Documentation and reporting
- Upselling
- Event coordination
- Client assessment and analysis
- Diagnostic Codes
- Outpatient Procedures
- Specialist Procedures
- Patient Safety
- Data Verification
- Creative Thinking
- Group Management
- Relationship Building
- Meetings and presentations
- Innovation and Creativity
- Business Development
- Sales Planning
- Strategic Marketing
- Employee Motivation
- Compassionate Communication
- Treatment Documentation
- Patient Data Management Systems
- Pharmacology
- Client Relationships
Certification
- Vitamin deficiency specialist
- CPhT II
Timeline
Regional Director, Oncology
Onco360 Specialty Pharmacy
11.2022 - Current
Oncology Prior Authorization Specialist
Great Falls Clinic Hospital
02.2022 - Current
Oncology Prior Authorization Specialist/ CPhT II
Benefis Health System- Sletten Cancer Institute
11.2016 - 04.2022
Client Coordinator
Easter Seals Goodwill
01.2015 - 11.2016
Chiropractic Assistant
Crane Chiropractic
12.2013 - 11.2014
Crew Worker
A-Core Inc.
06.2012 - 11.2014
Ground Crew Member
Allegiant Air
02.2012 - 01.2013
Associate of Science - Pharmacy Technician
Montana State University - Great Falls College of Technology
High School Diploma -
Central Catholic High School
Bachelor of Science - Social Sciences And History
The University of Montana
- Vitamin deficiency specialist
- CPhT II
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