Hillary De Los Santos

● Register and assist patients in registration and insurance issues

● Effectively ensure patient records are completed, collect copays, insurance verification

● In charge of making sure department has sufficient staff at all times

● Instrumental in developing department cheat sheets for schedule color codes and acronyms for sticky note communication between faculty, front desk, supply and CSU

● Scheduling appointments in order to meet or surpass monthly goals

● Assisting with effectively teaching and monitoring students and patient flow.

● Answers phones, responds to inquiries and triages calls to appropriate personnel.
● Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
● Proficient in referral/authorization processes..
● Provided excellent customer service and ensured providers were aware of patients’ needs.
● Schedule’s follow-up infusions, radiology & diagnostic tests.
● Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.

● Checking in 50+ patients out of the medical clinic per day, including scheduling appointments, collecting co-pays/deductibles, and applying CPT and ICD-10 codes

● Answered phone calls, emails, and patient messages via the clinic's online patient portal

● Verified insurance coverage for all new patients and monitored existing patients' insurance coverage for potential changes

● Scheduled patient testing and treatment with multiple hospital facilities, and followed up for timely reports