Hillary Gillins
Blackfoot,ID
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Elite Restoration
Blackfoot, ID
10.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Resolved customer complaints promptly and efficiently. Conducted follow-up calls with customers after resolving their issues.
- Created spreadsheets in Excel to track data such as vacation requests, sick days
Office Manager
Restore Rite
Blackfoot, ID
02.2019 - 09.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time. Maintained proper documentation of employee personnel.
- Organized company events including holiday parties, team building activities .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
Subsitute School Teacher
Snake River School District
Blackfoot, ID
08.2013 - 06.2019
- Enforced school rules and regulations to maintain order among students.
- Supervised recess activity periods promoting physical activity amongst children.
- Supported school policies related to safety, health care protocols, discipline systems.
- Monitored student behavior in classrooms and hallways to ensure a safe learning environment.
- Performed administrative tasks such as attendance tracking, grading papers and tests.
Education
Certificate - General Studies
BYU Pathways
Salt Lake City06-2019
High School Diploma -
Snake RIver High School
Blackfoot, ID05-1999
Some College (No Degree) - Office Admininstration
BYU-I
Rexburg, IDSkills
- Customer service
- Record keeping
- Payment processing
- Data entry
- Professional written communication
- Conflict resolution
Timeline
Customer Service Representative
Elite Restoration
10.2024 - Current
Office Manager
Restore Rite
02.2019 - 09.2024
Subsitute School Teacher
Snake River School District
08.2013 - 06.2019
Certificate - General Studies
BYU Pathways
High School Diploma -
Snake RIver High School
Some College (No Degree) - Office Admininstration
BYU-I