Hillary Gonzalez

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services, and company information.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Answer all incoming calls and redirect them or keep messages
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Assessed client tax situations to determine the best filing options.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Analyzed financial records to verify the accuracy of tax returns.
• Organize clients files by year, last name, and social security number.

• Provided support to help students with special needs learn and grow.
• Provided support during classes, group lessons, and classroom activities.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Processed both cash and card purchases and returns.

Helped customers complete purchases, locate items, and join reward programs.

• Led cashiers and associates in providing thoughtful customer service.
• Issue receipts, refunds, credits, or change due to customers.
  • Issue trading stamps, and redeem food stamps and coupons (if applicable).
  • Maintain clean and orderly checkout areas.