Hillary Greenfield
Medical Assistant
Elkton,KY
Summary
Compassionate Medical Assistant with expertise in patient care coordination and clinical documentation. Committed to optimizing scheduling and enhancing patient experiences while ensuring HIPAA compliance.
Detail-oriented Medical Assistant delivering exceptional patient care and streamlining office operations. Proven success in reducing wait times and managing patient records. Dedicated to fostering positive relationships and improving health outcomes through effective communication.
Reliable Medical Assistant with a strong focus on patient care and clinical efficiency. Skilled in appointment management and patient education, contributing to enhanced patient satisfaction and quality care.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Medical Assistant
Baptist Health Deaconess
Hopkinsville, KY
12.2020 - Current
- Coordinated patient appointments and follow-ups, optimizing clinic scheduling efficiency.
- Developed patient education materials, promoting health literacy and preventive care strategies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed patient records using electronic health record systems to maintain accurate documentation.
- Trained new medical assistants on clinic protocols and patient care best practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Head over VFC ordering, reconciling monthly, making sure count is good monthly, Watching and recording temperature logs for state, and keeping up with all vaccines documentation for state.
- Enter all of Patient History
- Do PAs Prior Authorization on medications that insurances don't want to pay for.
Medical Assistant
Bell Clinic
Elkton, KY
09.2010 - 06.2018
- Assisted physicians with patient examinations and procedures, ensuring a seamless clinical experience.
- Managed patient records using electronic health record systems to maintain accurate documentation.
- Administered medications and performed basic laboratory tests under physician supervision.
- Trained new medical assistants on clinic protocols and patient care best practices.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL03-2010
High School Diploma -
Todd County Horizons
Elkton, KY05-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- Medical supply inventory
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient management
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Monitoring patient progress
- Valid KY driver's license
- Emergency response preparedness
- Reliable transportation
- Indirect patient care
- First aid
Certification
CPR
You Call The Shots- State VFC- Vaccines Administrater
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Baptist Health Deaconess
12.2020 - Current
Medical Assistant
Bell Clinic
09.2010 - 06.2018
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
Todd County Horizons