Hillary Gullatt
Pensacola
Summary
Results-driven Clinical Team Lead skilled in managing patient intake, training staff, and optimizing workflow efficiency. Known for building strong patient relationships and ensuring compliance with medical standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant, Clinical Team Lead
Baptist Medical Group-Gastroenterology
Pensacola, FL
04.2022 - Current
- Assisted in patient intake and documentation, ensuring accuracy and compliance with medical standards.
- Coordinated scheduling of patient appointments, optimizing calendar efficiency and reducing wait times.
- Supported clinical staff with patient care procedures, enhancing workflow and service delivery.
- Managed inventory of medical supplies, maintaining stock levels to minimize disruptions in operations.
- Educated patients on pre-procedure instructions, improving understanding and adherence to guidelines.
- Trained new staff members on office protocols and patient management systems, fostering a knowledgeable team environment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Medical Assistant
Baptist Medical Group-PM&R
Pensacola, FL
05.2017 - 04.2022
- Assisted in patient assessments and intake procedures, ensuring accurate medical history documentation.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Managed patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Provided education to patients on treatment plans and preventive care measures, enhancing patient understanding.
Medical Assistant
Comprehensive Pain Medicine
Pensacola, FL
08.2013 - 05.2017
Medical Assistant
Sacred Heart Pain Management
Pensacola, FL
03.2008 - 08.2013
Medical Assistant
West Florida Primary Care
Pensacola, FL
08.2003 - 03.2008
Education
Bachelor of Arts - Healthcare Administration
Western Governors University
Salt Lake City, UT2027
Medical Assistant Certificate - Medical Assistant
Capps Medical Institute
Pensacola, FL08-2003
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Professionalism and ethics
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR certified
Timeline
Medical Assistant, Clinical Team Lead
Baptist Medical Group-Gastroenterology
04.2022 - Current
Medical Assistant
Baptist Medical Group-PM&R
05.2017 - 04.2022
Medical Assistant
Comprehensive Pain Medicine
08.2013 - 05.2017
Medical Assistant
Sacred Heart Pain Management
03.2008 - 08.2013
Medical Assistant
West Florida Primary Care
08.2003 - 03.2008
Bachelor of Arts - Healthcare Administration
Western Governors University
Medical Assistant Certificate - Medical Assistant
Capps Medical Institute