Hillary Patino

I lead my stand by building a people-first culture rooted in energy, accountability, and genuine connection. I prioritize developing leaders from within, coaching Shift Leads, Brewistas, and Ballers to grow in confidence, skill, and ownership while staying true to the 7 Brew standard.

I actively recruit, hire, and onboard team members who align with our culture, ensuring every new Brewista feels supported, valued, and set up for success from day one. Through consistent coaching and clear expectations, I create an environment where feedback is welcomed, performance is recognized, and growth is intentional.

I maintain operational excellence by balancing culture with results—monitoring sales, labor, and drive-thru performance while keeping morale high during peak hours. I lead by example on the stand, working alongside my team to model work ethic, positivity, and guest engagement.

I partner with franchise leadership and the local community to strengthen brand presence, build loyalty, and ensure long-term sustainability. My focus every day is simple: take care of the people, protect the culture, and the results follow.

Led the Baller team during new store openings, ensuring seamless execution and operational readiness. Facilitated clear communication between franchise partners to align expectations and create a structured plan for successful launches.

Partnered with store managers throughout the hiring process, mentoring and developing them to confidently assume leadership of their teams after the opening phase.

Coached team members on effective training techniques while upholding company standards and driving operational performance goals. Spearheaded community-focused drink drop events to build brand awareness and local engagement during openings.

Collaborated closely with both team members and upper leadership to implement strategic shift structures and long-term consistency plans, setting each location up for sustained success.

Chosen to travel and support the launch of new 7 Brew locations, helping build energy, culture, and operational excellence from day one. Trained and supported new Brewistas in mastering recipes, drive-thru flow, customer connection, and the fast-paced 7 Brew service style.

Worked hands-on during high-volume opening weeks to maintain speed, accuracy, and positive guest experiences. Modeled company culture by bringing enthusiasm, strong work ethic, and team-first mentality to every shift.

Assisted store leadership with onboarding processes, shift organization, and workflow efficiency to ensure smooth daily operations. Helped establish consistency in drink quality and service standards, setting the foundation for long-term success after the opening team transitioned out.

Represented the 7 Brew brand in the community during grand opening events and promotions, creating memorable first impressions and driving early customer loyalty.

Led shifts in a high-volume, fast-paced drive-thru environment while ensuring exceptional customer experience and operational efficiency. Supervised Brewistas during daily operations, maintaining drink quality, speed of service, and adherence to 7 Brew standards.

Coached and motivated team members in real time, providing feedback, support, and hands-on assistance to ensure consistency and positive team morale. Assisted with shift planning, drawer management, inventory monitoring, and overall stand organization to keep operations running smoothly.

Partnered with store leadership to reinforce company culture, uphold accountability, and drive performance goals. Took ownership of problem-solving during peak hours, resolving customer concerns quickly and professionally while maintaining a high-energy, team-focused atmosphere.

Helped train new hires, setting clear expectations and modeling the work ethic and customer engagement that define the 7 Brew experience.

Delivered fast, friendly, and high-energy service in a high-volume drive-thru environment while maintaining accuracy and drink quality. Prepared handcrafted beverages according to 7 Brew recipes and standards, ensuring consistency and efficiency during peak hours.

Created genuine customer connections by engaging with guests, maintaining a positive attitude, and contributing to the energetic culture that defines the 7 Brew experience. Worked collaboratively with team members to maintain smooth workflow, strong communication, and clean, organized workstations.

Adapted quickly to fast-paced shifts, multitasking between drink preparation, order taking, and customer interaction while upholding company standards and operational goals.