Hillary Zhicay
New York
Summary
Dynamic professional with a strong focus on customer engagement and adaptability. Proven ability to manage multiple priorities while ensuring accuracy and a welcoming atmosphere. Committed to enhancing team collaboration and training new staff.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Rosemary's
825 3rd Ave, New York, NY 10022
02.2026 - Current
- Greeted and seated guests, ensuring a warm and welcoming atmosphere. Managed reservations and waitlists efficiently to optimize seating flow. Learned the company’s seating software to accurately seat guests and collect important guest data. Quickly adapted to new processes, both in-person and technology-based, demonstrating strong learning agility. Communicated effectively with servers and kitchen staff to coordinate guest needs. Assisted in training new host staff on operational procedures.
Barista
Rosemary's
18 Greenwich Ave, New York, NY 10011
04.2025 - 03.2026
- Crafted high-quality espresso beverages and specialty drinks, ensuring consistency and taste. Operated coffee machines and equipment efficiently, maintaining cleanliness and safety standards. Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assisted in inventory management, monitoring stock levels and placing orders as needed. Maintained knowledge of menu offerings, upselling products to enhance customer experience and satisfaction.
Animal Shelter Volunteer
Jeffery Zhicay
Ecuador
01.2026 - 01.2026
- Assisted in daily care routines for animals, ensuring health and wellbeing.
- Maintained cleanliness of shelter facilities to provide a safe environment.
- Documented animal intake and health records accurately to assist veterinary staff.
- Kept animals healthy and socialized by providing regular exercises and walks.
Education
Associate of Applied Science - Veterinarian Technician
Penn Foster Career School
Scranton, PAHigh School Diploma -
Chelsea Career & Technical Education High School
131 6th Ave, New York, NY 1001306-2023
Skills
- Customer engagement
- Proficient in handling multiple priorities
- Strong focus on accuracy
- Interactive communication skills
- Compassionate communication
- Kennel care
Certification
- Adobe Illustrator certified
- Adobe InDesign certified
- Adobe Photoshop cerrtified
Languages
Spanish/English
Native or Bilingual
Timeline
Hostess
Rosemary's
02.2026 - Current
Animal Shelter Volunteer
Jeffery Zhicay
01.2026 - 01.2026
Barista
Rosemary's
04.2025 - 03.2026
High School Diploma -
Chelsea Career & Technical Education High School
Associate of Applied Science - Veterinarian Technician
Penn Foster Career School