customer service
Hilleary Mohr
Amazon
Camas,WA
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureSummary
Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
11
years of professional experience
Work History
Amazon Associate, Process Assistant
6 Years 1 Month- Developed and implemented solutions to resolve complex process issues, enhancing operational efficiency.
- Tracked key performance indicators (KPIs) for processes, identifying trends to inform future performance improvements.
- Monitored performance across multiple processes and adjusted work to meet health, safety, and industry protocols.
- Supported creation of standard operating procedures (SOPs) from approved process designs.
- Organized and completed assigned process work.
- Completed entry operations to meet deadlines and avoid delays.
- Trained and mentored associates, while improving knowledge and skills across job areas and specific tasks.
- Managed processing of incoming and outgoing mail, packages, and faxes to ensure timely communication.
- Created and maintained databases used by multiple office members.
- Compiled records, materials, and forms needed to process different requests.
- Located requested information across multiple topics through physical and digital searches.
- Updated tracking spreadsheets with metrics and used data to build charts and reports.
- Procured and organized office supplies to support team productivity.
Non-Emergency Medical Driver
1 Year 8 Months- Transported patients safely for MetroWest Ambulance non-emergency medical appointments
- Communicated arrival times and route updates with dispatch and care facilities
- Followed patient privacy, safety, and transport protocols during every trip
- Supported passengers with courteous boarding, comfort, and secure drop-off
- Maintained clean ambulance interiors and stocked medical transport supplies
- Documented trip details, mileage, and service logs for MetroWest Ambulance
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
Event Security Officer
3 Years 5 Months- Verified guest credentials at event entrances to ensure security compliance and directed attendees to approved areas for enhanced event safety.
- Conducted regular patrols of premises to monitor for safety and security issues. and watched crowd movement during live Coast to Coast events.
- Coordinated with event staff and supervisors during security incidents and schedule changes to maintain effective communication.
- Responded to disturbances and escorted disruptive guests from Coast to Coast properties.
- Documented and reported hazards to management following Coast to Coast safety protocols., incidents, and suspicious activity using Coast to Coast procedures.
- Assisted emergency responses and guided guests to safe exits.
- Maintained detailed logs of security-related incidents during each shift to support management in identifying safety trends.
Education
Bachelor of Science - Buisness
Skills
Process improvement
Performance tracking
Key performance indicators
Database administration
Spreadsheet management
Workflow coordination
Operational assistance
Safety management
Administrative support
Inventory management
Client management
Forecasting methods
Problem-solving
Database administration
Timeline
Amazon Associate, Process Assistant
Amazon
04.2020 - 05.2026
Non-Emergency Medical Driver
MetroWest Ambulance
08.2018 - 04.2020
Event Security Officer
Coast to Coast
04.2015 - 09.2018
Colorado State University-Global
Bachelor of Science from Buisness