Hi, I’m
Hillary Monegro
Columbus,OH
Summary
UX/UI professional with focus on delivering high-quality, user-friendly designs. Proven ability to enhance user experiences and drive project success through innovative design solutions. Known for fostering team collaboration and adapting to evolving project requirements. Skilled in wireframing, prototyping, and visual design with strong attention to detail and user needs.
Overview
3
years of professional experience
1
year of post-secondary education
Work History
TRANZACT
Bilingual Spanish Customer Service Rep
08.2024 - Current
Job overview
- Collaborated with cross-functional teams to address customer concerns.
- Transferring complex issues as necessary for prompt resolution.
- Managed a high volume of incoming calls from Spanish/English-speaking customers, consistently meeting or exceeding call handling targets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
SillyFruitstudios
UX/UI Designer
03.2023 - Current
Job overview
- Implemented scalable design systems in Figma, ensuring consistency across projects and streamlining team collaboration
- Enhanced user experience by conducting thorough research and creating intuitive wireframes for digital products.
- Identified and addressed usability issues through heuristic evaluations, leading to product refinements that better served user needs.
- Designed engaging visuals optimized for various devices, enhancing overall user experience across platforms.
Primrose Schools
Pre-K Teacher
01.2022 - 01.2023
Job overview
- Improved parent engagement by 50% by implementing digital communication tools, enhancing overall satisfaction
- Developed a digital lesson plan system, reducing lesson planning time by 20%
Freelom A La Cart
Kitchen Lead
10.2021 - 01.2023
Job overview
- Managed a team of 10 kitchen staff, ensuring smooth operations during peak hours and increasing orders by 25%
- Improved inventory management, reducing waste by 18%
- Enhanced customer satisfaction by ensuring timely and accurate catering orders fulfillment.
- Led bilingual customer service initiatives, enhancing satisfaction for Spanish-speaking clients.
Education
Ohio State University College of Engineering, Columbus, OH
OSU UX-UI Boot Camp from UX/UI Design
09.2022 - 09.2023
Hostos Community College, Manhattan, NY
AAS from Liberal Arts & Sciences
01.2018
Skills
- Customer service
- Administrative support
- Problem resolution
- Wireframing and prototype design
- User research
- Usability testing
- Responsive design
- Figma proficiency
- Adobe creative suite
- UX architecture
- JavaScript basics
Skillstraits
- Attention to details & Time Management
- Communication & Collaboration
- Data Entry / organizational skills
- Bi-lingual
Languages
Spanish
Native or Bilingual
Certification
- OH Driver's License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Spanish Customer Service Rep
TRANZACT
08.2024 - Current
UX/UI Designer
SillyFruitstudios
03.2023 - Current
Ohio State University College of Engineering
OSU UX-UI Boot Camp from UX/UI Design
09.2022 - 09.2023
Pre-K Teacher
Primrose Schools
01.2022 - 01.2023
Kitchen Lead
Freelom A La Cart
10.2021 - 01.2023
Hostos Community College
AAS from Liberal Arts & Sciences
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