Hilton Mejia
Round Rock
Summary
Detail-oriented Financial Services Professional experienced in processing transactions, verifying identities, and managing foreign currency. Achieved high levels of customer satisfaction through effective issue resolution and relationship building. Focused on teamwork and delivering positive outcomes in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
Work History
Customer Service Representative
Capital One
Miami, FL
2023 - 2026
- Delivered exceptional customer service by assisting cardholders with account inquiries via phone.
- Verified customer identities while maintaining strict security and privacy standards.
- Assisted customers with credit card accounts, billing questions, payments, balances, and transactions.
- Resolved customer concerns efficiently while maintaining a high level of professionalism and empathy.
- Educated customers on Capital One products, services, and account features.
- Assisted customers with account inquiries and transaction issues, ensuring prompt resolution.
Patient Scheduler
Arizona Clinic
2020 - 2023
- Scheduled consultations, follow-up appointments, colonoscopies, upper endoscopies (EGD), flexible sigmoidoscopies, and other GI procedures.
- Managed high-volume scheduling for multiple gastroenterologists and advanced practice providers.
- Educated patients on the importance of preventive screenings and physician-recommended procedures.
- Increased procedure bookings by proactively contacting patients with outstanding referrals and recalls.
- Maintained provider schedules at optimal capacity by filling cancellations and minimizing unused appointment slots.
- Coordinated with physicians, nurses, surgery centers, and anesthesia providers to ensure seamless scheduling.
- Verified insurance eligibility, referrals, and prior authorizations before scheduling procedures.
- Provided detailed bowel preparation and pre-procedure instructions to patients.
- Managed patient recall lists and follow-up campaigns for overdue colonoscopies and office visits
- Coordinated with medical staff to streamline patient flow and optimize scheduling efficiency.
Education
High School Diploma -
American College
Skills
- Customer service
- Cash management
- Sales development
- Billing support
- Data entry
- Microsoft Office
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Active listening
- Team collaboration
- Critical thinking
Accomplishments
- Promoted products and encouraged customers to upgrade their existing product plans.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
Certification
- real estate license
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Capital One
2023 - 2026
Patient Scheduler
Arizona Clinic
2020 - 2023
High School Diploma -
American College