Hind Laiq
Houston,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty,
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lava Llc
01.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Litigation Paralegal
Bryan University
Tempe, AZ12-2025
Skills
- Conflict resolution
- Client relations
- Data collection
- Coordination
Timeline
Customer Service Representative
Lava Llc
01.2024 - 04.2025
Associate of Science - Litigation Paralegal
Bryan University
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