Summary
Overview
Work History
Education
Skills
Timeline
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Hiral Trivedi

Enola,PA

Summary

Proven Manager with a track record of enhancing operational efficiency and customer loyalty at Dunkin' Donuts. Excelled in staff management and coaching, boosting team performance through effective mentoring. Skilled in expense tracking and clear communication, achieving significant improvements in workflow processes and employee training. Demonstrates strong leadership and a commitment to cost-effective quality standards.

Overview

10
10
years of professional experience

Work History

Manager

Dunkin' Donuts
Shippensburg, Pennsylvania
03.2020 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Manager

Subway
Philadelphia, Pennsylvania
06.2014 - 04.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

BBA -

Virginia State University
Petersburg, VA
05-2014

Skills

  • Expense tracking
  • Staff management
  • Clear communication
  • Team leadership
  • Shift scheduling
  • Coaching and mentoring
  • Staff training and development

Timeline

Manager

Dunkin' Donuts
03.2020 - Current

Manager

Subway
06.2014 - 04.2019

BBA -

Virginia State University

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Hiral Trivedi