Hiram Pedraza
Lake Placid,FL
Summary
Spirited sales coach committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
24
24
years of professional experience
Work History
Area Sales Coach
Cellular Sales Verizon
Arcadia, FL
12.2022 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Wireless Sales Associate
Cellular Sales Verizon
Arcadia, FL
10.2019 - Current
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
- Assisted and supported training of new sales associates.
- Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
- Streamlined the activation process for new devices, ensuring a smooth experience for customers while increasing efficiency.
Business Development Manager
InsideOut
Sarasota, FL
11.2016 - 11.2017
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Executive Aircraft Consultant
Flightsource International
Sarasota, FL
09.2014 - 03.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Photographer
Pedraza Photography
Sarasota, FL
11.2010 - 08.2014
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Sales and Marketing Associate
MyUS.com
Sarasota, FL
03.2011 - 09.2012
- Conducted market research to assess customer needs and preferences.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Optimized sales presentations for increased engagement and conversion rates.
- Mentored junior associates, contributing to their professional development and overall team success.
Premier Client Manager
Bank Of America
Sarasota, FL
02.2008 - 01.2009
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Senior Financial Specialist
Wachovia Bank
Sarasota, FL
11.2005 - 02.2008
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.
- Facilitated collaboration between finance teams, fostering a productive work environment for achieving shared goals.
Financial Advisor
Merrill Lynch
Sarasota, FL
10.2003 - 08.2005
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Investment Representative
Edward Jones
Sarasota, FL
08.2000 - 10.2003
- Monitored client portfolios regularly, making timely adjustments based on market conditions and individual goals.
- Implemented strategic marketing initiatives that increased brand awareness within the local community.
- Maintained a strong professional reputation within the industry, leading to increased referrals and new business opportunities.
- Navigated complex financial situations confidently while guiding clients through challenging decisions regarding their investments.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
Timeline
Area Sales Coach
Cellular Sales Verizon
12.2022 - Current
Wireless Sales Associate
Cellular Sales Verizon
10.2019 - Current
Business Development Manager
InsideOut
11.2016 - 11.2017
Executive Aircraft Consultant
Flightsource International
09.2014 - 03.2016
Sales and Marketing Associate
MyUS.com
03.2011 - 09.2012
Photographer
Pedraza Photography
11.2010 - 08.2014
Premier Client Manager
Bank Of America
02.2008 - 01.2009
Senior Financial Specialist
Wachovia Bank
11.2005 - 02.2008
Financial Advisor
Merrill Lynch
10.2003 - 08.2005
Investment Representative
Edward Jones
08.2000 - 10.2003
Bachelor of Science - Business Management
University of Phoenix