Hiram Tackett

• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Optimized networked software and operating systems by applying updates and patches.
• Completed software updates and assessed security patches for optimized computer use.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Conducted end-user reviews for modified and new systems.
• Implemented networking and server changes to meet client budgets and needs.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Participated in system development life cycle from requirements analysis through system implementation.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored installed systems for highest level of availability.
• Oversaw development and maintenance of organization computer systems and intranet.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

As Managing Partner I was responsible for the following:

Established and implemented business procedures and process improvements.

• Analyzed and presented financial standings and cost effectiveness to other partners and investors.
• Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
• Managed restaurant scheduling, foodservice and customer service.
• Cultivated company-wide culture of innovation and collaboration.
• Devised and presented business plans and forecasts to board of directors.
• Oversaw divisional marketing, advertising and new product development.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Represented organization at industry conferences and events.
• Created succession plans to provide continuity of operations during leadership transitions.
• Monitored key business risks and established risk management procedures.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Oversaw business-wide changes to modernize procedures and organization.
• Initiated strategy to drive company growth and increase market share and profitability.
• Directed technological improvements, reducing waste and business bottlenecks.
• Formulated and executed strategic initiatives to improve product offerings.
• Managed financial, operational and human resources to optimize business performance.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

As the Outsourced IT Director and CIO, my responsibilities to our clients where:

• Assess and Understand Client Needs: They begin by understanding the client’s business, challenges, and technology requirements. This involves analyzing existing systems, processes, and infrastructure.
• Provide Tailored Solutions: Based on their assessments, they recommend and implement customized IT solutions that align with the client’s business objectives. This could include anything from software development, system integration, cloud services, or infrastructure management.
  
• Offered Expertise in Emerging Technologies: Successful IT consultants stay on top of the latest technology trends such as AI, blockchain, cybersecurity, and cloud computing, offering clients advice on how to integrate these technologies into their business.
  
• Project Management: Managed IT projects from start to finish, ensuring they are delivered on time, within budget, and meet the agreed-upon scope.
  
• Provide Support and Maintenance: After implementation, a successful IT consulting company provides ongoing support, troubleshooting, and maintenance to ensure systems remain secure and efficient.
  
• Offer Strategic Guidance: They help clients make long-term technology decisions that align with their business goals, such as IT roadmaps, risk management strategies, or digital transformation plans.
  
• Focus on Cybersecurity: They assess risks and implement robust cybersecurity measures to protect businesses from threats and ensure compliance with regulations (e.g., GDPR, HIPAA).
  
• Improve Efficiency and Cost-Effectiveness: They help organizations streamline their IT processes, automate repetitive tasks, reduce overhead, and optimize the use of resources.
  
• Train and Upskill Teams: IT consulting companies often provide training to clients’ employees to help them effectively use new systems or technologies.
  
• Cultivate Long-Term Relationships: They focus on building strong, long-term relationships with clients, offering ongoing value through innovation and continuous improvement.