JoAnna Brown
Jacksonville
Summary
Resourceful Initiatives Specialist with more that 5 years of experience in program development, facilitation, and administrative support. Proficient in office management, Microsoft Office, and customer relationship management. Possess certifications in Business Office Management from United Education Institute, Child Care from Florida Department of Children and Families and First Aid CPR AED training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Projects Team Member
Hope Haven Inc.
Jacksonville, FL
06.2023 - Current
- Promoted to Program Services Coordinator in August of 2023 and returned to Special Projects in April 2025
- Schedules appointments and managed calendars for therapists via phone, email and post session points of contact
- Maintains accurate and up-to-date program files and records, ensuring easy access to information for team members
- Responds to inquiries from internal staff members regarding program details or updates in a timely manner
- Collaborates with cross-functional teams to ensure effective communication and coordination of activities related to the programs
- Maintains confidentiality when handling sensitive information related to participants or organizational matters
- Manages a high volume of incoming calls, emails, and mail for the programs
- Maintains inventory of office supplies for the programs, ensuring timely reordering when necessary
- Fosters positive relationships with participants and stakeholders through effective communication and personalized assistance
Program Services Coordinator
Hope Haven
Jacksonville, FL
08.2023 - 04.2025
- Managed and coordinated all aspects of multiple programs, including planning, execution, and evaluation
- Helped develop program goals, objectives, and timelines in collaboration with stakeholders
- Implemented a tracking system to monitor program progress and milestones, ensuring on-time delivery
- Established and maintained relationships with program partners, vendors, and external stakeholders
- Organized and facilitates regular program meetings and check-ins to ensure alignment with goals and objectives
- Provided support and guidance to program participants, addressing their concerns and needs
- Developed and managed program databases, ensuring accurate and up-to-date records
- Collaborated with program leaders to develop and implement program strategies and initiatives
- Managed program schedules and timelines, adjusting as necessary to meet changing priorities
- Coordinated program events, workshops, and activities, ensuring successful execution
- Provided administrative support, such as scheduling meetings and preparing reports for stakeholders
- Managed program-related inquiries and provided prompt and professional responses
Program Facilitator
OneJax
Jacksonville, FL
06.2018 - 07.2025
- Facilitated leadership and diversity training for middle and high school students
- Ensured safety of program participants, physically and emotionally
- Upheld programming standards while working towards projected goal set by the executive team
Speech Language Facilitator
The Stepping Stones Group
Jacksonville, FL
11.2022 - 06.2023
- Gathered students and ensure they are prepared for their therapy sessions
- Used FOCUS software and Microsoft applications to provide support to Speech Language Tele-therapists
- Did background administrative work to ensure records are current and maintained by company guidelines
- Coordinated monthly consultations and student learning plan reviews with therapist, parents or guardians and school officials
Literacy Enrichment Specialist
The Carpenter’s Shop Center
Jacksonville, FL
05.2020 - 12.2022
- Assessed and strengthened students’ knowledge of vocabulary, parts of speech, and foster a love of reading
- Assisted students with homework
- Prepared necessary items for the daily enrichment activities
- Kept classroom clean and tidy
- Prepared interesting and engaging, grade-level appropriate lesson plans
- Ensured overall safety of students at all times
Account Technician
Link Staffing
Jacksonville, FL
08.2019 - 11.2019
- City of Jacksonville, FL -City Hall
- Inspected, reviewed and/or maintained a complex record system involving varied accounting, fiscal, payroll, and leave transactions, or of a less complex system involving a large number of transactions, in compliance with City and/or departmental rules and procedures.
- Analyzed accounting and fiscal data.
- Posted transactions to proper accounts in JaxPro and FAMIS.
Data Entry Clerk
Link Staffing
Jacksonville, FL
02.2016 - 02.2019
- Duval County Public Schools
- Keyed student information in the FOCUS system
- Ensured accuracy and symmetry of reports
- Jacksonville Housing Authority (I-Tech Personnel); Jacksonville, FL
- Ensured all paperwork was up-to-date and accurately filed
- Answered phones and delivered messages
- Maintained cleanliness and neatness of office environment
Education
Sociology - College
Florida State College At Jacksonville
Jacksonville, FLCertificate of Business Office Management - Office Management
United Education Institute
Jacksonville, FL11-2008
High School Diploma - undefined
Andrew Jackson Senior High School
Jacksonville, FL05-2006
Skills
- Office Management
- Research
- Team Leadership
- Documentation Review
- Microsoft Office
- Executive Administrative Support
- Customer Relationship Management
- Process Implementation
- Scheduling Management
Accomplishments
- Collaborates with Unified Admissions and Operations Team in the development of a more effective and streamlined enrollment process proven by client satisfaction in clarity of process and forms ease of use.
- Collaborated with Data Analyst and Operations Team to develop form documents in Zanda and Brightwheel to prevent process stop gaps.
Certification
- Child Care Staff Credential
- November 2021
- I have my 40 hours for the Department of Children and Families Child Care Provider Staff Credential.
- First Aid CPR AED
- February 2022 to February 2024
Timeline
Program Services Coordinator
Hope Haven
08.2023 - 04.2025
Special Projects Team Member
Hope Haven Inc.
06.2023 - Current
Speech Language Facilitator
The Stepping Stones Group
11.2022 - 06.2023
Literacy Enrichment Specialist
The Carpenter’s Shop Center
05.2020 - 12.2022
Account Technician
Link Staffing
08.2019 - 11.2019
Program Facilitator
OneJax
06.2018 - 07.2025
Data Entry Clerk
Link Staffing
02.2016 - 02.2019
High School Diploma - undefined
Andrew Jackson Senior High School
Sociology - College
Florida State College At Jacksonville
Certificate of Business Office Management - Office Management
United Education Institute
Additional Information
Authorized to work in the US for any employer