Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hiroko Charles

Quincy,MA

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Cafe Sushi Shoten
Cambridge, MA
09.2016 - Current
  • Providing seasonal sake tasting with different sake vessels to customers.
  • Introducing sake pairing with sushi, sashimi, cheese, chips and etc.
  • Assisted customers with finding the right product for their needs. For example soy sauce product: low sodium, gluten free, Kioke style, aged, crystal clear color and etc.

Head Server

Matsuhisa
Beverly Hills, CA
04.2001 - 08.2016
  • Event Organizer
  • Making VIP guest list with order history updates.
  • Keeping book of new dish pictures and ingredients.
  • Creating allergy book for menus.
  • Trained new employees to perform duties.

Education

Associate of Arts - International Business

Osaka YMCA International College
Osaka, Japan
01-1995

Skills

  • Retail merchandising expertise
  • Upselling strategies
  • Sales goal achievement
  • Merchandise Display
  • Customer Engagement
  • Positive and professional

Certification

  • Sake Advisor
  • Accounting in Japan
  • Abacus Jun Shodan

Timeline

Retail Sales Associate

Cafe Sushi Shoten
09.2016 - Current

Head Server

Matsuhisa
04.2001 - 08.2016

Associate of Arts - International Business

Osaka YMCA International College
  • Sake Advisor
  • Accounting in Japan
  • Abacus Jun Shodan
Hiroko Charles