Hirut Yigletu
19288 E Carmel Cir Aurora,CO
Summary
Experienced and results oriented operations leader with extensive experience managing airport bus services, optimizing workflows, and ensuring regulatory compliance. Adept at fostering clear communication across all levels of operation and maintaining high customer service standards. Provide administrative service, maintain accurate files and manage sensitive case documentation. Known for a proactive, safety-first approach that consistently supports organizational goals while creating a positive environment for both staff and clients. Provided interpreter service at municipal court and different hospital.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Interpreter – English to Amharic
A & A Languages
06.2025 - Current
- Provided accurate and culturally sensitive interpretation between English and Amharic during legal proceedings and medical appointments, ensuring clear communication between clients and professionals.
- Supported court hearings, maintaining strict confidentiality and impartiality in accordance with judicial standards.
- Facilitated medical interpretation in hospitals, clinics, and emergency settings, helping patients understand diagnoses, treatment plans, and consent forms.
- Collaborated with attorneys, healthcare providers, and administrative staff to ensure smooth workflow and client satisfaction.
Manager on Duty / Receptionist
The Springs at St. Andrew’s Village
06.2025 - Current
- Responsible for front-desk operations and shift oversight in a senior living community. Duties include staff verification, incident reporting, guest reception, and coordination with management to ensure smooth daily operations and exceptional customer service. Entering data related to the daily activity for end of the day report.
Operations Manager
ABM Aviation at Denver International Airport
01.2003 - 01.2025
- Supervised the overall daily operations of the shuttle bus department, managing schedules, vehicle assignments, and staff performance.
- Oversaw a team of approximately 45 employees, including supervisors and drivers, to ensure efficient and safe service delivery.
- Responded to emergencies such as vehicle accidents, Amber Alerts, and red alerts, coordinating with airport security and internal teams.
- Worked closely with the Fleet Manager to ensure all vehicles met DOT compliance and maintenance standards.
- Handled high-level customer complaints, resolved operational disruptions, and ensured timely service across all routes.
Bus Driver
Ampco Transportation
05.1999 - 01.2003
- Safely operated shuttle buses, ensuring the vehicle was well-maintained and compliant with safety standards.
- Provided excellent customer service by ensuring passengers were transported to their destinations efficiently and courteously.
- Regularly inspected vehicles to ensure proper functioning, cleanliness, and readiness for service.
Education
MuleSoft Development
CDI24 Online Learning
01.2021
Nursing Program prerequisite classes
Community College of Aurora
Aurora, CO01.2016
High School Diploma - undefined
Dire Dawa High School
01.1989
Skills
- Operations Management
- Fluent bilingualism
- Crisis Response & Customer Service
- Court document translator and interpreter
- Strategic Planning & Policy Development
- Communication & Conflict Resolution
- Client confidentiality
- Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong customer service and communication skills
- Excellent organizational and multitasking abilities
Certification
- Frontline Leaders Essentials Program
- Commercial Driver’s License (CDL)
- Certified Nursing Assistance (CNA)
- Certified BSL
Timeline
Manager on Duty / Receptionist
The Springs at St. Andrew’s Village
06.2025 - Current
Interpreter – English to Amharic
A & A Languages
06.2025 - Current
Operations Manager
ABM Aviation at Denver International Airport
01.2003 - 01.2025
Bus Driver
Ampco Transportation
05.1999 - 01.2003
Nursing Program prerequisite classes
Community College of Aurora
High School Diploma - undefined
Dire Dawa High School
MuleSoft Development
CDI24 Online Learning
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