Hisani Cooper
Server
Miami
Summary
Proven server at Eden Roc Hotel, adept in hospitality service expertise and cash handling, enhanced customer satisfaction through attentive service and upselling techniques. Collaborated effectively during high-volume periods, maintaining cleanliness standards and ensuring efficient workflow for exceptional guest experiences. Demonstrated a strong work ethic by balancing daily financial reports and managing multiple tables, contributing to increased sales.
Overview
10
10
years of professional experience
Work History
Server
Landshark Bar and Grill
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Eden Roc Hotel
05.2020 - 11.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Epicure
08.2014 - 02.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Audio Engineering
SAE Institute Miami
North Miami Beach, FL 05.2001 -
High School Diploma -
Miami Beach High School
Miami Beach, FL 05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Cleanliness standards
Table Setting
Cash Handling
Food Running
Timeline
Server
Landshark Bar and Grill
10.2023 - Current
Server
Eden Roc Hotel
05.2020 - 11.2021
Server
Epicure
08.2014 - 02.2016
Bachelor of Arts - Audio Engineering
SAE Institute Miami
05.2001 -
High School Diploma -
Miami Beach High School
05.2001 -
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