Hiterria Purnell-Ashley
Dublin,GA
Summary
Dedicated Customer Service Representative with strong skills in complaint resolution and effective communication. Committed to delivering exceptional customer experiences and maintaining accurate records while handling high call volumes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Macon, Georgia
01.2023 - Current
- Resolved customer complaints with tailored solutions, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed high call volumes, consistently delivering a positive customer experience.
- Assisted customers with inquiries regarding insurance policies and coverage options.
- Educated clients on company services and claims procedures effectively.
- Processed policy changes and renewals in the company's database system.
- Maintained detailed records of customer interactions and transactions to support service quality.
- Collaborated with team members to improve customer service protocols.
Education
High School Diploma -
West Laurens High School
Dublin, GA05-2022
Skills
- Policy processing
- Customer support
- Customer relationship management
- Complaint resolution
- Record maintenance
- Call handling
- Problem solving
- Effective communication
- Team collaboration
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
01.2023 - Current
High School Diploma -
West Laurens High School